Operations Supervisor- Ace Of Spades Jobs

Operations Supervisor- Ace Of Spades

Live Nation

WHAT THIS ROLE WILL DO Works directly with the Ops Manager and Security Supervisor to perform day of show duties Respond to all elevated staff/guest inquiries and or concerns regarding all shows, artist meet and greet packages, amenities including Foundry access as well as our VIP program and seat upgrades Work through and correct guest concerns and complaints regarding security and customer service-related situations Follow up with Security and Guest Services teams to ensure that service standards are met Perform opening/running/closing duties according to Live Nation policy Inform guests of Music Hall amenities & make recommendations Maintain line of sight/atmosphere control by circulating through work area and reporting any issues encountered Suggestive selling of all venue products and services when applicable Keep current on all Standard Operating Procedures and be able to effectively communicate them to team members Create pre-shift sheet and relay information from management directly to staff Turn in all lost and found articles to Box Office Ensure responsible alcohol service per Responsible Alcohol Service training & Live Nation alcohol policies Ensure proper line of sight maintenance by all staff at all points of guest contact as well as maintaining the security of Back of House areas Leads all pre-shift meetings prior to start of shift Communicate to M.