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As a Market Responsibility Specialist supporting Russia, you will be responsible for ensuring that we are constantly growing our understanding of trends and risks from Russia on YouTube. You will proactively monitor trends and intelligence sources, help to launch new product features with market and language knowledge and ensure our enforcement guidelines are informed by your market knowledge.

 

As a Policy Escalation Specialist, you will deliver end-to-end performance goals for sensitive and timely escalations of potentially questionable content. You will manage the response to these escalations globally and use a variety of tools, communications and facilitation methods to ensure that issues are triaged and the right stakeholders are involved in resolution.

 

This role is part of EA's Customer Experience organization, which is making EA known for taking care of its players. We're players helping players, people helping people – whenever, wherever, and however they need us.

 

This role is part of EA's Customer Experience organization, which is making EA known for taking care of its players. We're players helping players, people helping people – whenever, wherever, and however they need us.

 

This role is part of EA's Customer Experience organization, which is making EA known for taking care of its players. We're players helping players, people helping people – whenever, wherever, and however they need us.

 

This role is part of EA's Customer Experience organization, which is making EA known for taking care of its players. We're players helping players, people helping people – whenever, wherever, and however they need us.

 

EA's Games Advisors are fans of video games and the gaming industry. They're also passionate about helping people and giving great customer service. They are on teams with other Games Advisors and report to a Customer Experience Team Manager.

 

This role is part of EA's Customer Experience organization, which is making EA known for taking care of its players. We're players helping players, people helping people – whenever, wherever, and however they need us.

 

Perform quality reviews on customer interactions to ensure consistent player experiences based on our service standards • Participate in monthly calibration sessions to ensure alignment with the vision and guidelines of the Quality Program.

 
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