Field Support Technician

Job Description

DESCRIPTION:

The Field Support Technician in Technology Services, Information Technology is primarily responsible for providing network, system and application support to Windows and MAC end-users. This position is also responsible for providing application support, maintenance and upgrades as well as troubleshooting and resolving PC, printers, software and peripheral problems.
• Perform computer equipment moves, configurations and software installation.
• Maintain all Local Area Network (LAN) hardware in a fully operational condition. LAN hardware includes, but not limited to, file servers, hubs, switches, routers and all cabling.
• Establish network connectivity for internet and LAN.
• Train all users as required on changes or enhancements to the network.
• Maintain records of the status of all projects, as well as any problems encountered during the daily operations of the network.
• Responsible for supporting Citrix client software for Studio departments and Production clients.
• Develop functional and technical specifications according to user requirements.
• Perform system administration including analysis, evaluation, maintenance and general support for financial application systems.
• Interface with outside vendors to analyze and address system issues.

QUALIFICATIONS:
• Bachelor's degree or equivalent working experience in related environment.
• Minimum 2 years working experience in IT technical support.
• Must have knowledge of networking and data communication technologies.
• Excellent written and oral communication skills.
• Strong interpersonal skills - heavy client contact and interface with Studio operating departments and Studio Production clients.
• Strong PC skills in a local area network environment with productivity software.
• Knowledge and experience on various operating systems (MS Windows, MAC OS and Linux).
• Knowledge and experience on internet/network concepts, protocols and applications on LAN, WLAN and WAN (IP, DNS, DHCP, VPN, Email, VoIP, Firewall, Routing, Switching, VLAN).

Jobcode: Reference SBJ-rz3qj2-18-191-88-249-42 in your application.