Full Time Job

Partner Operations Manager,


London, United Kingdom 05-10-2020
  • Paid
  • Full Time
  • Entry (0-2 years) Experience
Job Description

Partner Operations Manager, YouTube (Polish, English)

YouTube's user base is growing and changing, presenting unique challenges and opportunities to support over a billion monthly users globally. Fast-paced, dynamic, and proactive, the YouTube Support team provides seamless, brilliant support to our content creators, advertisers, and viewers on all platforms around the world. Our goal is to ensure users have easy access to comprehensive support when and where they need it, and to allow our users' voices to help shape product solutions.

As a member of the Support team, you'll analyze top issues facing our users and content creators, work with cross-functional teams to resolve them, and help manage support operations. Whether directly engaging with our biggest creators, surfacing problems to our technical teams, driving analytical insights, or liaising with vendors to provide stellar support, you'll drive reach, satisfaction, and resolution - making YouTube an exceptional user experience for everyone.

The Partner Development and Services team ensures an excellent experience for YouTube partners and creators. The team embodies a partner-first mindset, whether it's building custom tools, providing education to get the most from the platform, or helping creators grow their channel.

As a Partner Operations Manager, you'll provide YouTube support to our News and Media partners. You will become a YouTube product expert, solving the day-to-day issues of our partners, and identifying common trends that our partners face. You will also advocate on behalf of our partners to cross-functional teams in order to drive product solutions, development of tools and process improvements that enhance internal operations and improvements to the partner experience on YouTube.

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun - and we do it all together.