Customer Service Representative / Call Center

Job Description

Responsibilities
We are a fast-growing team of vibrant and passionate people focused on creating raving fans of GolfNow. By solving problems and uniting golfers with their passion, our team is redefining golfer care on a grand scale. Think you have what it takes to create GolfNow raving fans and change the world? Are you a golf fanatic? If you answered 'yes', then we have the perfect culture for you. With over 3 million unique golfers booking through GolfNow every year, our Golfer Care Team is the face of our company to our fellow golfers all over the world. As a GolfNow Golfer Care Representative, you will deliver extraordinary service with a personal connection to every single golfer you touch. From the traveling golfer looking to book a tee time next month, to the less technologically savvy golfer trying to book a single for this afternoon, it is the role of the Golfer Care Specialist to create raving fans by providing exemplary service. If you have a desire to help others to go along with your love for golf, this is the job for you.

Job Duties
• Providing customer service that leads to unparalleled, personalized service through all possible channels (phone, email, and chat)
• Maintain customer satisfaction ratings based on explicit criteria set forth by the company
• Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input
• Input data into the company computer platform to keep each customer record updated
• Participate in efficient daily workflow processes using operational metrics to gauge performance and ensure timely service
• Participate in a quality program to certify that a high level of accuracy and Golfer Care are consistently being delivered, utilizing NPS as the primary driving metric
• Deliver our ''why'' and commit to the growth of our great service
• Consistently, over-delivering for our golfers while creating 'wow' moments for them!

Qualifications/Requirements
• Strong computer skills
• Demonstrates strong interpersonal communication skills
• 6 months previous customer service/call center experience

Additional Job Requirements
(note job #:53647BR)
• Must be willing to work in Orlando, FL
• Must be willing to work on weekends, holidays, and overtime hours, sometimes with short notice

Desired Characteristics
• Previous golf experience and knowledge is preferred
• Knowledge of golf and tee times distribution is preferred
• Positive attitude and professional manner expected at all times
• Strong team player
• High energy and engaging personality with the ability to convey patience, and remain calm in stressful situations
• Able to be self-motivated by a fast-paced working environment
• Familiarity with Salesforce is strongly desired
• Tech and golf savvy, ability to communicate enthusiastically with industry specific terminology
• High school diploma or GED preferred

Jobcode: Reference SBJ-rnyn5d-3-144-251-72-42 in your application.