Full Time Job

Senior Crisis Response Manager, Trust and Safety


Dublin, Ireland 07-27-2020
  • Paid
  • Full Time
Job Description

Fast-paced, dynamic, and proactive, YouTube's Trust & Safety team is dedicated to making YouTube a safe place for users, viewers, and content creators around the world to belong, create, and express themselves. Whether understanding and solving their online content concerns, navigating within global legal frameworks, or writing and enforcing worldwide policy, the Trust & Safety team is on the frontlines of enhancing the YouTube experience, building internet safety, and protecting free speech in our ever-evolving digital world.

As part of YouTube Trust and Safety, you will be directly responsible for making the internet safer, protecting free speech and defending our brand. You thrive in a fast-paced, dynamic, demanding environment where no two days are ever the same.

As a Senior Crisis Response Manager on YouTube's Trust and Safety team, you will be responsible for managing complex and evolving incidents from end to end. The role involves sensitive escalation management and working closely with senior stakeholders across the business to ensure alignment in applying policy principles and addressing brand risk. The role will require working cross-functionally across Policy Development, Policy Verticals, Scaled Abuse, Monetization, Product, Infrastructure and Programs, and Global Scaled Operations to operationalize, enforce, and communicate policies that keep users safe and minimize brand risk to the platform. The role requires thinking through the unique challenges of a broad array of policy areas (Child Safety, Violent Extremism, Hate/Harassment, Harmful/Dangerous, Misinformation, Adult) while developing workflows that are consistent and resilient. This role will review graphic, controversial, and sometimes offensive video content in line with YouTube's Community Guidelines.

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun - and we do it all together.