Content Operations Associate

Job Description

Responsibilities
Meet Peacock, NBCUniversal's new, wildly entertaining streaming service that combines timeless shows and movies with timely news, sports and pop-culture.

We're growing our team of smart, hungry, and upbeat doers who crave the chance to build something new at the epicenter of content, tech, and culture. We need fearless leaders and pop-culture fiends who work hard and fan hard. Creative problem-solvers who just so happen to be the reigning champs at Parks & Rec trivia night. So, if this sounds like you, join our flock. And we promise, we won't put your stapler in Jell-O.

Description

NBCUniversal is looking for a process-oriented, project management candidate with an eye for detail and a passion for organization to help drive the successful results our new streaming video service requires.

As our Content Operations Associate, you'll support Peacock's mission critical video publishing supply chain and quality assurance efforts; continuously monitoring program availability schedules, communication channels, and content servicing handoffs between key workstreams. You'll be responsible for keeping the Peacock Video Editorial team's project timelines, milestones, and deliverables on target, providing appropriate guidance to ensure any dependencies or concerns are addressed.

This role requires you to be adept at cross functional collaboration and diplomacy; continuously auditing content process flow performance while simultaneously leading collaborative negotiations for strategic reprioritization of tasks between multiple teams. Your commitment to consistent operational governance will play an instrumental role in our success within the competitive, rapidly evolving digital marketplace.

Essential Responsibilities
• Provide project management support for the Video Editorial team, accountable for servicing Peacock's long form and short form video publishing and quality assurance efforts
• Follow an Agile methodology tailored to direct-to-consumer business requirements; producing, maintaining, and revising process maps, user stories, burndown and velocity charts, sprint reports and other Agile artifacts as needed
• Support comprehensive process, workflows and compliance guidelines for all project phases including, but not limited to, initiation and scoping, milestone tracking, status reporting, change control, risk management, closure, and retrospective analysis
• Bring uniformity and rigor to the on-demand video supply chain process by increasing visibility and accountability to tasks and plans
• Regularly report to and ensure the satisfaction of the Peacock management team; communicating possible opportunities and escalating potential risks that may require intervention
• Coordinate work between internal resources, vendors, sub-contractors and support teams at various, remote locations
• Balance scope, schedule, quality and risks on a daily basis for high profile, deadline driven projects
• Prioritize, set and communicate clear objectives to the project team

Qualifications/Requirements
• Bachelor's degree or 1-year equivalent experience in project management
• Proficiency with SAS collaboration tools and services such as Jira, Confluence, Airtable and Smartsheet
• Working knowledge of digital content supply chains
• Familiarity with client services; managing relationships and negotiating changes to commitments/requirements
• Experience working in a professional media production environment
• Ability to collaborate, engage and effectively communicate with all levels of management
• Ingenuity to prioritize, investigate and address sometimes abstract issues under deadline pressure

Eligibility Requirements
• Interested candidates must submit a resume/CV online to be considered
• Must be willing to work evenings, weekends, extended hours or holidays as needed
• Must be willing to submit to a background investigation
• Must have unrestricted work authorization to work in the United States
• Ability to work in Universal City, Los Angeles County, California

Desired Characteristics
• Agile certification
• Television entertainment industry experience preferred
• Technical background, with alacrity for design, marketing, sales, and business development
• Excellent and effective communication & collaboration skills
• Expertise distilling highly technical terminology into basic requirements & concepts
• Proactive problem solver with the ability to prioritize and concurrently handle multiple, time sensitive requests within a high-pressure environment
• Proven track record working with creative, technical and product teams
• Self-starter who's able to see tasks through to completion with minimal guidance
• Working knowledge of post-production pipelines, MAMs, DAMs, video file formats and media codecs
• Experience with metadata related programming/markup languages, syntaxes and database management including, but not limited to: XML, JavaScript, JSON, SQL
• Understanding of digital content distribution concepts and technologies including TVE, OTT, STB, VOD
• Interest in emerging technology and platforms; particularly streaming media services

Jobcode: Reference SBJ-reo835-18-190-219-65-42 in your application.