Fraud Strategist

Job Description

Fraud Strategist

San Diego, CA

Sony Interactive Entertainment's (SIE's) Global Fraud Management and Security Teams are the guardians of customer trust for PlayStation and PSN. We provide innovative solutions to support every element of the platform, various platform services, customer service teams, a diverse developer community, and more!

We are looking for individuals that are passionate about our brand and combating fraud, have a high sense of integrity, and excel in building positive relationships! Our team partners with cross functional internal teams to lead and drive forward multiple simultaneous strategic projects for fraud mitigation. You will lead efforts that require deftly balancing multiple external relationships including those with game publishers, fraud solution suppliers, and fraud industry organizations.

We need team members with a strong understanding of online fraud, the incentives of fraudsters, the hunger to outsmart them, the creativity to think like them, and an ability to use new and existing tools to halt them. The person in this role will be a fraud domain specialist.

We are committed to building a next generation fraud and risk platform that will support the global, fast growing PlayStation® Network customer base, outstanding PlayStation® consoles, hand-held devices, PlayStation® TV, and network entertainment services such as PlayStation® Vue, PlayStation® Music, PlayStation® Video and PlayStation® Now.

Your primary responsibilities will be building and driving effective day to day relationships with multiple teams to facilitate the delivery of strategic fraud projects. You will collaborate cross-functionally with multiple worldwide business units and outside 3rd parties to clearly identify, explain, and communicate their involvement, goals, expectations, tasks, and timelines.
• Works with product teams to define fraud requirements, stories, mockups, etc. to advance the system delivery of fraud strategies
• Understands and balances the customer experience effect of fraud recommendations
• Investigates current fraud and abuse methods and creates strategies to mitigate trends
• Assists the fraud strategy team in defining strategic product vision, evolution of the fraud services roadmap, technology strategy, and architecture
• Participates in product roadmap discussions and helps identifying key areas for improvement in the product and incorporates these goals into ongoing & future development initiatives
• Helps to drive alliances with outside sources such as ESA, NCFTA, law enforcement, and competitors to mitigate fraudulent activities
• Supports creation of strategy and recommendations for fraud products and processes
• Facilitates fraud and risk vendor evaluation, recommendation, and onboarding
• Helps communicate fraud metrics and reports on fraud mitigation efforts

Qualifications:
• 5+ years of experience in online fraud risk mitigation
• BA/BS Degree or equivalent
• Takes personal accountability for delivery of individual and team objectives
• Problem-solving skills with the proven ability to achieve business objectives
• Excellent interpersonal skills and the ability to work with geographically remote and diverse teams
• Superior written and verbal communication skills to communicate fraud and technology concepts to internal and external teams
• Ability to summarize information and communicate effectively based on the audience
• Collaborative communications that promote good working relationships with others
• Adherence to protocols for communicating confidential information
• Must be self-motivated and results oriented
• Strong project management skills
• Flexible approach to working hours to support global business operations

Preferred skills:
• Experience in an eCommerce role
• Knowledge of agile development methodologies and processes
• Familiarity with digital media software and networking technologies, especially those related to Sony's products, services, and devices
• Japanese language skills

Jobcode: Reference SBJ-r13xxd-3-143-218-146-42 in your application.