Intern - IT Operations

Job Description

This internship is for Summer 2021.

IT Operations Intern

San Diego, CA

Responsibilities:
• Provide support for the SIE's with shift-based work, providing 24x7x365 coverage and support
• Monitor systems, applications including high- and low-level network wide performance monitoring
• Investigate, troubleshoot, and triage production and non-production software, applications, services and network issues including DNS, SMTP, LDAP, AD and NIS
• Provide and conduct Incident Management methodologies
• Build, maintain and support all run book documentation
• Communicate effectively, but not limited to, generating RCA's for internal and external teams
• Interface with Sony groups and external parties to provide them with supported business services
• Fulfill supported business service requests by troubleshooting, understanding configuration changes and log reviews
• Utility and tools development to improve support processes
• Act of single point of information exchange between numerous groups

Qualifications:
• We are looking for someone who is able to work with systems administration staff; advanced English language telephone skills for problem resolution; intermediate level English grammar skills for documentation maintenance
• Must demonstrate ambitious problem determination skills
• Intermediate level Windows, Unix/Linux, and network operations
• skills; Intermediate MS Office and web browser skills; Intermediate level Internet knowledge; Intermediate PlayStation Online Games knowledge a plus

Jobcode: Reference SBJ-gxk754-3-147-89-85-42 in your application.