Marketing Operations Manager

Job Description

Disney Streaming Services (DSS) is a business unit within The Walt Disney Company's Direct-to-Consumer and International (DTCI) segment that oversees all consumer-facing digital video subscription services across the company. DSS is responsible for developing and operating The Walt Disney Company's direct-to-consumer video businesses globally, including the ESPN+ premium sports streaming service, programmed in conjunction with ESPN; Disney+ streaming service; and BAMTECH Media, a global leader in direct-to-consumer video streaming products and solutions. Its core mission is to deliver global audiences the freedom to access content on their terms across any connected device, time or location.

The Marketing Operations Manager drives the execution and campaign delivery of our lifecycle communications to enable the initiatives and objectives of our marketers. In addition, this role administers user lifecycle messaging tests to drive experimentation and draw learnings from strategies defined by our marketers. This role is a hybrid of skill sets, which include: hands-on coding, test instrumentation, marketer strategy thought-partner, and user advocate - leveraging expert internal resources when appropriate. A successful Marketing Operations Manager maximizes message utilization while balancing the needs of users and internal stakeholders using a measured collaborative approach.

Responsibilities:
• Build, test and deliver lifecycle messages
• Execute messaging optimization and best practice adoption
• Run split and multivariate tests, ensuring test protocols are administered to minimize bias
• Coordinates with market strategist in the creation and management of marketing campaign process for the purpose of driving video content engagement from our subscribers
• Create and manage project plans with clearly defined deliverables and resources, coordinate work streams and dependencies, track and communicate progress, identify obstacles and ensure they're addressed
• Monitor messaging programs and campaign and mitigate or flag issues to partners
• Traffic messages utilizing targeting capabilities while balancing against business goals
• Implement and audit all analytic encoding to enable messaging effectiveness
• Drive messaging reporting and run adhoc analysis when requested
• Ensure all messages conform to legal or compliance requirements

Basic Qualifications:
• 5+ years in marketing executing lifecycle channel optimization and insights with email, push, SMS, and in-app
• An understanding and administration of message testing best practices
• Attention to detail, with an ability to identify issues and implement remedies
• Proficiency of building HTML emails from assets files, make message template adjustments and has the ability to articulate more complex needs to developers
• Capable of conveying even the most complex concepts in simplified, easy to understand, and digestible terms
• Passion for velocity, enabling the team to scale through superior project management
• Analytic orientation and curiosity, using insights to drive your next course of action
• Superior communication and copywriting skills
• Experience supporting a globally distributed stakeholder team
• Be a highly organized, highly methodical and strong team player
• Be able to multitask and handle simultaneous projects, have exceptional problem solving skills and display composure under stress
• Self-motivated, with a drive to exceed user expectations and enable marketers
• Proficient in agile methodologies and working knowledge of Jira/Confluence

Preferred Qualifications:
• SQL or other query language
• Scripting (e.g. AMPscript, Liquid)
• Statistical analysis
• Proficient in Salesforce Marketing Cloud, Braze, and /or other lifecycle marketing platforms, ideally certified in one main platform
• Working knowledge of compliance requirements
• Multilingual

Required Education
• Bachelor's degree in Marketing, IT, Computer Science or related field; or equivalent practical experience

Disney Streaming Services is an equal opportunity employer – Female/Minority/Veteran/Disability.
Our goal is to create an inclusive workplace for all.

Jobcode: Reference SBJ-gmkvp6-3-133-121-160-42 in your application.