Consumer Insights Manager, Analytics & Survey Science

Job Description

Netflix is seeking a talented and accomplished analytics leader to join our product consumer insights team. This is a high-impact position where your methodological expertise, statistical rigor, and interpretation of results will inform decisions affecting millions of users and help drive competitive advantage. The role covers a broad range of the consumer journey, from acquisition and retention, to new feature innovation. You and your team will be part of the broader consumer insights group that focuses on primary research. You will have a direct and immediate impact on the business.

Responsibilities
• Partner closely with research leads on the Product CI Team to design, analyze, and interpret sophisticated quantitative primary research.
• Drive innovation via a broad toolkit of methodologies and statistical techniques that could sharpen or speed up our decision-making processes.
• Serve as a thought leader across the team on the marriage of behavioral data with survey data, survey science best practices, and application of multivariate statistical techniques.
• Proactively perform data exploration to understand underlying consumer motivations and opportunities for improving the experience for members and non-members.
• Synthesize survey data and behavioral data (along with other inputs) to gain a comprehensive understanding of our consumers.
• Manage a small team of behavioral data analysts while collaborating closely with quantitative survey researchers across the group.

Qualifications
• 10+ years of hands-on experience in consumer insights/market research on the client and/or agency side.
• Advanced degree in statistics, econometrics, or a related quantitative field
• Leadership experience managing a team and setting / socializing a clear vision
• Strong aptitude for working with large data sets and advanced statistics (segmentation, discrete choice, etc.).
• Able to synthesize across multiple sources into a clear and concise story and have strong data visualization skills to convey quantitative results.
• Thrive on wanting to know why consumers act and feel the way they do, love sharing this understanding with others, and recognized for accurately predicting consumer behavior and reaction.
• Track record as a thought leader and contributing to breakthrough innovation. Strong business acumen is critical.
• Highly collaborative and strong leadership skills.
• Straightforward, honest, and succinct communicator. Can organize, clarify, and communicate complex ideas quickly, succinctly, and accurately.
• Deep global research experience understanding nuances in optimizing survey approaches and analyses across diverse cultural markets.

Jobcode: Reference SBJ-d9zz3m-18-117-188-64-42 in your application.