Full Time Job

Deputy Manager

Universal Music Group

Soho, United Kingdom 07-09-2020
  • Paid
  • Full Time
Job Description

Universal Music, Bravado and the Rolling Stones have combined to create one of London’s must visit destinations, a store to push the boundaries of retail as you know it. Where better to be located than right in the heart of Iconic Carnaby Street, the subculture playground from the Swinging 60’s to the present day.

Never seen before Audio and Visuals, around the store, will help us tell the story of the Rolling Stones - accompanied by a unique product package which will allow us to surprise and delight our customers.

Visitors can take a journey through the history of the band with the help of artist sculptures, glass showcases and hidden alcoves come sound booths, that combine to create a fully encompassing experience. ‘Hero’ products will be displayed in the basement as statements of intent as we will be collaborating with some of the most exciting brands across the Globe to ensure that we give our customers fresh and exciting new products, throughout the year. The customisation station adds another interactive element to the experience, meaning our customers can express their creative sides and leave our store with a truly original purchase.
Our store is the first of its kind and is a must visit destination for all fans of the Rolling Stones from around the World.

Skills & Experience

Be a Team Leader
• Work with the Store Director to develop the commercial strategy, ensure the shop meets its revenue targets and that the products on sale reflect the Rolling Stones brand and appeal to visitors
• Help develop Standard Operating Procedures (SOPs) to maximise sales and enhance the visitor experience, support targets and minimise shrinkage. Ensure that all staff fully understand their responsibilities and comply with these procedures at all times
• Ensure that accounting and financial procedures are strictly adhered to and embed a culture of control and financial discipline
• Maintain a good knowledge and understanding of the retail market and in particular its relation to the arts and heritage world, feeding that knowledge into retail planning

Be Performance Driven
• Constantly review the trading data and take actions as required/agreed on matters relating to the day-to-day and longer-term retail operations. Identify and communicate business critical issues
• Prepare timely, accurate, and high-quality reports using the EPOS system and adding relevant supporting information. Communicate performance to the Store Director and Merchandiser as required
• Understand and communicate sales forecasts to inform stock management and the longer-term development of the retail strategy

Be Operational
• Perform daily opening, closing and reporting procedures
• Sell store merchandise and manage stock levels and reordering
• Coordinate store displays and special promotions
• Reconcile weekly sales and prepare bank deposits
• Process cash and card transactions using the EPOS system, in accordance with the cash handling procedures
• Organise appropriate levels of staffing to ensure the efficient operation of the shop, matching operational requirements and salary budget

Be Visual
• Ensure retail spaces are presented and merchandised to a high standard at all times and that standards are defined and maintained to reflect the brand and the commercial strategy and to promote sales growth
• Ensure that the visual merchandising, POS, layout and arrangement of the shop is continually evaluated and improved in order to maximise profit by monitoring sales against different arrangements and adapting layouts accordingly

Be Organised
• Keep shop merchandise in stock, organised and displayed appropriately
• Ensure appropriate stock levels are maintained, responding to changes in demand as necessary
• Liaise with Warehousing to ensure stock deliveries are processed promptly, stored methodically and delivered to the shop as necessary
• Help coordinate the store’s annual stock take and the production of final reports
• Be vigilant and aware to proactively reduce stock loss

Be a Team Player
• Build a strong, knowledgeable and commercial retail team through effective recruitment, induction, appraisal and disciplinary processes
• Develop and motivate the team to deliver the highest customer service by setting clear objectives and ensuring development needs are identified and met
• Regularly review the performance and operation of the retail team in order to continuously improve the visitor experience and maximize sales and margin. Ensure the shop is maintained and run to the highest standard
• Manage, schedule, and supervise store personnel ensuring that the peaks and troughs of customer flow are well managed and key targets are met
• Lead or act as a member of project teams for the development of new initiatives
• Undertake other duties that may be necessary from time to time, that are appropriate to the role, within the competence of the role holder and commensurate with the post

Be Customer and Brand Focused
• Demonstrate real passion for the Store, communicating in depth knowledge of the Rolling Stones’ past, present and future and how this relates to the retail range – not only to build sales but also to provide a unique customer experience
• Manage the inevitable peaks and troughs of customer flow through staffing and crowd management as identified in the Retail Operations Manual
• Identify opportunities to enhance customer service
• Build a culture of strong customer service to enhance the visitor experience and encourage linked sales

Be Collaborative
• Maintain an up-to-date knowledge of the events and marketing programme of the Rolling Stones and understand the link between the Rolling Stones and the products in the shop
• Use this knowledge to support a programme of marketing, PR and in-store promotions (in collaboration with the Marketing department) that maximises sales opportunities and customer engagement
• Benchmark 9 Carnaby Street retail against other relevant retail offers, in the sector and beyond, including products, prices, displays and promotions

Be Responsible
• Be aware of and comply with all relevant Trading Standards requirements and ensure team are fully briefed
• Ensure that the company’s health and safety regulations and procedures, as they relate to the shop, (and associated areas) are complied with at all times
• Assist in the evacuation of the shop in the event of a fire, security alert or other emergency in accordance with stated Maintain an up-to-date knowledge of emergency procedures
• Ensure that the retail team maintains vigilance at all times to ensure the safety and security of property (the building, cash and stock) and the safety of the public

Person Specification
• Passionate about music and the Rolling Stones’ history and heritage
• A strong track record in retail store management, ideally with experience of corporate and entrepreneurial environments
• Experience of translating vision/broad strategies into specific targets and tasks
• Commercial knowledge and awareness, including the ability to retain and disseminate commercial data and of working with P&L accounts, budgeting and forecasting
• Demonstrable experience of recruiting and effectively managing teams in a retail environment, including performance management and skills training
• Extensive customer-facing retail experience, including cash handling, use of EPOS systems and experience in establishing written procedur


Company Profile
Universal Music Group
We are Universal Music Group, the world’s leading music company. We are the home for music’s greatest artists, innovators and entrepreneurs.