Production Manager

Job Description

Location: Remote, Flexible Hybrid, or Office Based (El Segundo)

Welcome to ZOO Digital

We are partners to the biggest names in global entertainment. Our mission is to make their lives easier and help them share their stories with the world. Our services, solutions and technologies transform the world's most watched TV shows and movies into new formats and languages for international audiences to enjoy. Our clients include Disney, Netflix, HBO and Facebook.

This is an exciting opportunity to work at our award-winning company which is made up of some of the smartest thinkers in entertainment.

Position

We are currently looking for a Manager, Production for our very busy Media Processing team based in El Segundo, CA!

Summary

The Manager, Production is a member of the Project Management Team and is responsible for managing and supporting a team of Media Processing Project Managers. This includes keeping the team updated on all procedures and workflows and ensuring they are adhered to, and that all media processing projects within the business are managed in a timely fashion and delivered to the highest standard.

This position serves as a liaison between the media processing team and other internal departments at ZOO and is responsible for managing communication and workflows with internal and external resources.

The goal of the Manager, Production is to manage and support the Media Processing Project Managers in completing all assigned projects on time, within project scope, while maintaining highest level of client satisfaction. Responsibilities include but are not limited to: Managing a team of Media Processing Project Managers; planning and evaluating department activities. Stepping in to manage projects, as necessary.

Essential Duties and Responsibilities
• Accomplishes department objectives by managing a team of Media Processing Project Managers; planning and evaluating department activities.
• Maintains staff by recruiting, selecting, orienting, and training employees.
• Ensures a safe, secure, and legal work environment.
• Develops personal growth opportunities. Coaches, counsels, and disciplines employees.
• Accomplishes staff results by communicating job expectations, planning, monitoring, and appraising job results.
• Develops, coordinates, and enforces systems, policies, procedures, and productivity standards.
• Implementing company objectives, identifies and evaluates trends and options, chooses a course of action, and evaluates outcomes.
• Maintains quality service by enforcing quality and customer service standards, analyzing, and resolving quality and customer problems, and recommending workflow improvements.
• Contributes to team effort by accomplishing related results as needed.
• Steps in to support the team with project management, as and if necessary, by:
• Create workorders and assign new orders to translators and quality controllers.
• Ensure project budget – if applicable - is adhered to by selecting appropriate resources.
• Manage all assigned projects, ensuring that all tasks and projects are completed in a timely manner.
• Troubleshoot issues that arises throughout the life of the project.
• Coordinate with clients, external vendors, and internal departments to accomplish project completion to scope.
• Liaise with clients and team members regarding any project related updates throughout the project, ensuring that translators and internal teams are kept informed about all relevant updates.
• Complete additional administrative duties as needed, which includes but are not limited to: client invoicing, Purchase Order creation, and staff evaluations.
• Perform related tasks as necessary and as assigned by department manager.

Requirements

Education
• Educated to degree level with preference given to those with project management skills.

Experience
• Five years prior experience in the Media Services industry
• Three years prior experience in project management
• Proficiency with office software

Preference will be given to those with previous experience in managing project managers and a background in project management in the media services industry.
Other information

Salary: $30-$35/hour

We employ the brightest and most original thinkers in our industry. We value all the folks that make ZOO a great place to work. Along with a competitive salary we also offer a wide range of benefits which include:

Medical, Dental, Vision

STD, LTD, Life Insurance

401k Plan

Share Save Plan

PTO/Sick Time

Paid Holidays

Membership Discount at Bay Clubs

Stocked Kitchen

Unlimited access to over 5,000 courses on Udemy for business

Plus More

Life at ZOO is pretty special – and sharing heart-stopping moments and beloved characters with the world is only part of it. We embrace variety and celebrate diversity. We elevate each other to be the best we can be. So, step into our world. A world where talent and technology combine to solve challenges today and in the future. A world where people look at things differently to anticipate what's next.

Jobcode: Reference SBJ-gke82k-18-222-10-9-42 in your application.