Full Time Job

Vendor Operations Manager, Trust and Safety


San Bruno, CA 09-01-2021
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  • Paid
  • Full Time
Job Description
Fast-paced, dynamic, and proactive, YouTube's Trust & Safety team is dedicated to making YouTube a safe place for users, viewers, and content creators around the world to belong, create, and express themselves. Whether understanding and solving their online content concerns, navigating within global legal frameworks, or writing and enforcing worldwide policy, the Trust & Safety team is on the frontlines of enhancing the YouTube experience, building internet safety, and protecting free speech in our ever-evolving digital world.

You will be responsible for YouTube vendor operations. You'll work on YouTube Products to enable support for users and creators across channels. You'll have detailed knowledge of our constantly evolving product suite to ensure that user feedback flows to the stakeholders/product team and fuel innovation. In this highly cross-functional role, you'll represent our users and problem-solve with the internal teams. You'll process suggestions, bugs, abuse, and other product information to ensure we are constantly improving the user experience.

You'll help realize the next level of performance for YouTube Content Operations. You will manage critical workflows operated by vendors within the region. This job will not only require accountability of vendor performance (overseeing staffing, Service Level Agreement (SLA) adherence, quality performance, and other operations metrics), but also requires you to develop and program manage key strategic projects related to global vendor operations. You'll manage sections of the long-term global operational strategy and support model, including extended workforce decisions, contract agreements, vendor selection and continuous improvements of business processes.

This role may be exposed to graphic, controversial, and sometimes offensive video content during team escalations in line with YouTube's Community Guidelines.

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun - and we do it all together.

Jobcode: Reference SBJ-r119m0-34-239-160-86-42 in your application.