Social & Community Manager

Job Description

As a member of the Partner Operations team, you'll analyze top issues facing our content creators, work with cross-functional teams to resolve them, and help manage support operations. Whether directly engaging with our biggest creators, surfacing problems to our technical teams, driving analytical insights, or liaising with vendors to provide stellar support, you'll drive reach, satisfaction, and resolution - making YouTube an exceptional user experience for everyone.

YouTube's Social & Community Engagement team is part of the broader YouTube Global Operations organization. Our mission is to earn user trust with timely, transparent support and education at scale, helping YouTube's billions of global users get the most out of YouTube. Our team operates 24/7 in 8 languages across online Social & Community platforms, including: YouTube Product Forums, YouTube Channels, @TeamYouTube Twitter, Reddit, and Discord. We're fast-paced, dynamic, and proactive – working closely with cross-functional teams, including Product, PR, and Marketing to launch new products, deliver critical public communications, and improve YouTube experiences based on community feedback.

In this role, you'll join a team of Social & Community Managers, each specialized by a YouTube product area. You'll drive external communications and operational processes for your product area across all of our team's online Social & Community platforms. You are expected to be the authority on how your online communities will react to new content, products, and ideas, while working with multiple cross-functional teams to improve user journeys and product experiences.

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun - and we do it all together.

Jobcode: Reference SBJ-d22p15-18-220-137-164-42 in your application.