Studios Assistant
Frieze
London, United Kingdom
As a member of the Partner Operations team, you'll analyze top issues facing our content creators, work with cross-functional teams to resolve them, and help manage support operations. Whether directly engaging with our biggest creators, surfacing problems to our technical teams, driving analytical insights, or liaising with vendors to provide stellar support, you'll drive reach, satisfaction, and resolution - making YouTube an exceptional user experience for everyone.
The Partner Development and Services team's mission is to drive partner success by delivering the best services to our global partners. The YouTube Partner Development and Services team provides seamless guidance and technical/operational support to our partners, creators, and artists on YouTube from around the world. Our goal is to ensure partners are successful, have easy access to comprehensive support when and where they need it, and to allow our partners' voices to help shape our platform.
As a Partner Operations Manager, you'll provide YouTube support to partners (e.g., music labels, media companies, independent creators, etc.). In this role, you will become a YouTube product expert, solve the day-to-day issues of our partners, troubleshoot technical problems, and identify common trends that our partners face. You will advocate on behalf of our partners to cross-functional teams to drive product solutions, development of tools and process improvements that enhance internal operations, and improvements to the partner experience on YouTube. You'll work with other partner facing teams to provide value-add services to help increase partner appreciation and growth.
At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun - and we do it all together.
Resonsibilities:
• Provide operational support for music labels, artists, and media companies on the YouTube platform, primarily through email communication.
• Gain a deep technical understanding of the YouTube product(s) and be a partner-facing Subject Matter Expert.
• Work directly with partners to triage, raise, and resolve bugs encountered on the platform.
• Troubleshoot technical issues to enable Partners to optimize their operations on the platform.
• Serve as a consultant to internal, cross-functional stakeholders on the YouTube product, and cultivate robust relationships internally and externally.
Qualifications:
Minimum qualifications:
• Experience with spreadsheet analysis, creating presentations, and data management.
• Experience in a technical customer support or client-facing role.
• Ability to speak and write in English and another European language (Arabic, French, German, Italian, Polish, Turkish, Spanish) fluently.
Preferred qualifications:
• Experience making constructive suggestions and coming up with innovative ways to scale initiatives.
• Understanding of the YouTube ecosystem and the music industry.
• Ability to troubleshoot technical issues and effectively communicate complex topics.
• Ability to manage multiple time-sensitive projects, drive projects to completion with minimal guidance, and high attention to detail.
• Ability to explain complex technical problems to business staff and executives at both Google and partner companies.
• Verbal and written communication skills.
Jobcode: Reference SBJ-r0eq01-44-223-31-148-42 in your application.