Head Of Help Content

Job Description

The Scaled Support and Education (EDU) Communications team is responsible for providing support to all YouTube users through our Help Center, and across a number of scaled channels through support communications. The team contributes to go-to-market efforts by preparing all communication that is disseminated through these platforms, and is critical to elevating user issues to cross-functional teams.

In this role, you will help shape this team and cultivate a thoughtful team culture, while providing operational excellence and oversight to execute on the organizational and YouTube level goals. You will have the opportunity to shape our products and scaled support experiences to ensure all users feel heard and supported by YouTube.

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun - and we do it all together.

Jobcode: Reference SBJ-gqoxx9-18-226-166-214-42 in your application.