IT Support Specialist

Job Description

WCVB- TV is looking for an IT Specialist to join Boston's news leader. This position is responsible for overseeing the IT operations at our station and across all content delivery platforms. The IT Specialist will perform day-to-day maintenance and carry out upkeep of computers and network infrastructure and printers and provide user support.

Resonsibilities:

Job Responsibilities:
• Oversee station IT operations under the direction of the IT Manager and Director of Engineering.

• Provide support for numerous platforms, products, and services such as: user management, including Service Now; security, including MFA, virus scan and Crowd Strike; business productivity such as O365; remote access including VPN and Bomgar; various OS and mobile platforms including MDM.

• Maintain LAN/IT infrastructure, installation, and support of network hardware & software

• Consult with end users and install desktop, laptop and workstation computers based on company direction

• Provide technical guidance and support to end users

• Ability to work as a part of a large collaborative group

• Consult with end users to determine and troubleshoot hardware, software, and system problems

• Advise on and perform upgrades, after consultation, tailored to the end user's specific needs

• Analyze and implement corporate data back-up, disaster recovery and security procedures

• Control and coordinate hardware and software inventory

• Design and integrate complex systems

• In-person attendance is required

Experience:
• Some IT work experience and the desire to succeed

• Two years in LAN & WAN systems administration

• Experience in the television broadcast setting is preferred

• Hearst Television is a proud supporter of military veterans. Related military training and experience will be considered

Qualifications:
• Current knowledge of Microsoft Windows desktop and server operating systems

• Network and stand-alone printers and digital copiers

• Mobile device support & connectivity

• Enterprise and web-based applications

• VPN, Cisco equipment, TCP/IP and subnets, NAS, LAN Management

• Possess the positive attitude of a collaborative team player

• Ability to work under pressure in a fast-paced environment with constant deadlines

• Demonstrate professional interpersonal and communication skills

Education:
• Related experience and/or training considered as well as a combination of education and experience.

• Microsoft, Cisco, VMWare, or other certifications are preferred

• Hearst Television is a proud supporter of military veterans. Related military training and experience will be considered

Jobcode: Reference SBJ-rzq982-3-15-221-67-42 in your application.