Senior Manager, Ppm Operations

Job Description

WMG's top priority is the safety and wellbeing of its team members, artists and songwriters across the globe. In response to COVID-19, WMG is fully committed to helping its people balance their home and life commitments with flexible working options, virtual wellness sessions, and more. WMG strives to maintain a COVID-free workplace. To that end, being fully vaccinated against COVID-19 is a condition of employment for all US new employees, prior to the commencement of employment. If you are hired, you will be required to provide proof of your vaccination as part of your new employee onboarding process, subject to our legal obligation to make reasonable accommodations in certain limited circumstances.

Job Description:

At Warner Music Group, we're a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members. Here, we know that each talent makes our collective bolder and brighter. We are guided by four core principles that underpin everything we do across all our diverse businesses:
• Music is Everything: Music is our passion, and we can never get enough. Tastes, trends, and tech will change, but great artists and songwriters will always be our driving force.
• Global Growth, Local Expertise: Music is a global language. Through communication and collaboration, our success can come from anywhere and translate everywhere.
• Innovation and Insight: Pushing the boundaries requires the best information and the boldest imagination. We use both to create the future.
• Empowered by People: Like the artists we serve and the music they make, our differences make us stronger. This is a place where every talent can belong and build a career.

We remain committed to Diversity, Equity, and Inclusion. We know it fosters a culture where you can truly belong, contribute, and grow. We encourage applications from people of any age, gender identity, sexual orientation, race, religion, ethnicity, disability, veteran status, and any other characteristic or identity.

Consider a career at WMG and get the best of both worlds – an innovative global music company that retains the creative spirit of a nimble independent.

Job Title: Senior Manager, PPM Operations

A little bit about our team:

The WMG Global Technology Project Management Office was created to unify the global IT portfolio, program, & project management competencies under one organization. We are responsible for the people, processes, & tools needed to provide these competencies to the global WMG Technology Organization and its customers. We are enabling the move to one unified, global IT organization by establishing & implementing best practices, and maintaining standards related to portfolio, program, & project management, planning, & execution. We provide a central repository for project methods, documentation, and metrics. We strive to improve the consistency, efficiency, and costs of global program & project delivery and to drive improved benefits realization through effective planning.

Your role:

Reporting to the Senior Director, PMO Operations under the Global Technology Project Management Office (PMO), this Senior Manager will be responsible for the suite of tools supporting the Portfolio Project Management functions provided by the Global IT PMO. This individual will be responsible for defining, implementing, and maintaining the PPM Tools strategy for the Global PMO which includes but is not limited to tool selection, implementation, integrations, rollout, training, and support. This individual will also be responsible for continuous improvement of PPM tools, ensuring that they keep pace with process improvements planned by the Global IT PMO. It is expected that this individual will leverage best-in-class solutions to meet the PMO automation needs.

Here you'll get to:

PPM Toolset Evaluation, Strategy, & Implementation (90%)
• Assist PMO leadership in defining requirements for, implementing, and maintaining a suite of PPM tools to support a global organization, including functions for Portfolio Management and Project Management
• Identify, evaluate, & select tools to support the Portfolio and Project Management capabilities
• Evaluate existing Atlassian toolset and identify opportunities to fortify and extend its capabilities to support a global rollout
• Drive configuration, deployment, and training for the new integrated toolset
• Create and implement an operational support plan that allows the PMO to efficiently manage & maintain the integrated toolset
• Support the PMO team to evaluate new tools and process changes as needed
• As new tools are implemented, define the appropriate support model and ensure that appropriately-skilled resources are identified to provide on-going support

Existing Tool Support (10%)
• Provide Tier-2/Tier-3 support for existing WMG PMO toolsets – Workfront and Monday.com as well as Atlassian tools like JIRA and Confluence with related plugins including Tempo Timesheets & Tempo Budgets
• Provide oversight to the Tier-1 off-site support team and backup all ticket & issue resolution as needed. Attend daily stand-up sessions as needed
• Develop ad-hoc dashboards or reports to provide end-users and business leadership with meaningful operational/performance metrics
• Oversee User Management within the Adobe and Atlasian toolsets; provide user training as necessary. Assess and prioritize end user needs and requests.
• Install, manage and administer tool's add-ons, plugins, and extensions.
• Interact with third party vendors (plugin developers) for support, troubleshooting & billing/invoicing
• Establish and promote best practices for the usage of Adove and Atlassian tools
• Design and support any custom project workflows, custom fields, and custom configurations.
• Support financial reporting processes, particularly Month End processes & Invoicing
• Partner and collaborate with stakeholders:

With PMO Delivery team, Finance & other IT teams to provide the necessary reporting and metrics With DevOps and Application Support team to manage & deploy any bug fixes or new features as well as manage Adobe and Atlassian infrastructure, implement upgrades and coordinate any issues

About you:
• Must be a team-player with the ability to work within a collaborative environment. Understanding of the servant leader role and experience in helping teams to be self-organizing and self-managing
• Excellent interpersonal skills, ability to work with diverse personality types
• Ability to understand technical issues at a high level
• Thorough understanding of the software development lifecycle
• Proven ability to work independently with limited supervision and cross organizational boundaries
• Ability to work well with senior technology and business leaders
• Creative, resourceful and innovative problem solver
• Passion for excellence and process improvement
• Persuades rather than uses authority
• Thinks beyond day-to-day activities
• Is open and encourages/appreciates openness in others

We'd love it if you also had:
• Undergraduate or Master's Degree in Computer Science, Engineering, Business or a related discipline
• Experience managing PPM tools like Workfront and Atlassian tools (JIRA/Confluence & other plugins) for medium-large scale enterprises
• Familiarity with advanced Atlassian plugins such as Tempo Timesheets, Tempo Budgets, et

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Jobcode: Reference SBJ-g63pz0-18-191-176-66-42 in your application.