Manager, eCommerce

Job Description

WMG's top priority is the safety and wellbeing of its team members, artists and songwriters across the globe. In response to COVID-19, WMG is fully committed to helping its people balance their home and life commitments with flexible working options, virtual wellness sessions, and more. WMG strives to maintain a COVID-free workplace. To that end, being fully vaccinated against COVID-19 is a condition of employment for all US new employees, prior to the commencement of employment. If you are hired, you will be required to provide proof of your vaccination as part of your new employee onboarding process, subject to our legal obligation to make reasonable accommodations in certain limited circumstances.

Job Description:

At Warner Music Group, we're a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members. Here, we know that each talent makes our collective bolder and brighter. We are guided by four core principles that underpin everything we do across all our diverse businesses:
• Music is Everything: Music is our passion, and we can never get enough. Tastes, trends, and tech will change, but great artists and songwriters will always be our driving force.
• Global Growth, Local Expertise: Music is a global language. Through communication and collaboration, our success can come from anywhere and translate everywhere.
• Innovation and Insight: Pushing the boundaries requires the best information and the boldest imagination. We use both to create the future.
• Empowered by People: Like the artists we serve and the music they make, our differences make us stronger. This is a place where every talent can belong and build a career.

We remain committed to Diversity, Equity, and Inclusion. We know it fosters a culture where you can truly belong, contribute, and grow. We encourage applications from people of any age, gender identity, sexual orientation, race, religion, ethnicity, disability, veteran status, and any other characteristic or identity.

Consider a career at WMG and get the best of both worlds – an innovative global music company that retains the creative spirit of a nimble independent.

A little bit about our team:

At WMX (Warner Music Experience) we're building the music industry's most dynamic artist and fan-centric organization, creating fans and influencing culture through engaging content and best-in-class experiences. We partner with acclaimed brands and emerging artists to create innovative, authentic, world-class consumer experiences.

Ecommerce has grown to be a thriving business for artists and brands. Our team partners with clients and works diligently to develop engaging artist stores, online marketing strategy, promotional offers, and nuanced products that appeal to consumers and super-fans, and drive sales.

Your role:

You'll be at the forefront of ecommerce growth at a major label, managing a roster of online stores for WMX Ecommerce, and working closely with labels, managers, and artists.

Here you'll get to:
• Be responsible for developing and actioning DTC (direct-to-consumer) online merchandising initiatives for artist and label brands
• Work with graphic designers to develop all assets for comprehensive, holistic ecommerce launches, from store graphics to email banners to social assets
• Support the ideation and development of ecommerce products for each artist-specific store on your roster, based on artist cycles, tent-pole events, seasonality, holiday, and anniversary opportunities.
• Compile sales reporting and forecasting monthly or as needed for client and internal needs.
• Manage ecommerce product launches (music and merch) from conception to product page development and through order placement, in coordination with operations and customer service teams.
• Develop paid media programs in coordination with CRM and media partners
• Follow best practices in ecommerce development, creating individualized shopping experiences per artist store, with a goal to increase sales and subscriber acquisition #s on a quarterly basis.

About you:
• You have 3+ years of experience in ecommerce, online marketing, retail, or equivalent education.
• You have a knowledge of, and appreciation for, contemporary music and popular culture.
• You have a growth mindset with a desire to drive increased optimization and conversions.
• You are self-motivated, detail-oriented, and organized.
• You have excellent grammar, and a natural enthusiasm for editing marketing content.
• You must be comfortable with spreadsheets, forecasting, forms, and research.
• You must be comfortable engaging with other departmental teams, and in managing projects. Communication is key.
• You must be comfortable engaging with clients in a professional atmosphere and be committed to maintaining confidential information as related to product launches.

We'd love it if you also had:
• College Degree preferred
• Experience with ecommerce platforms such as Magento, Shopify, or Salesforce/CommerceCloud/Demandware.
• Experience with Google Adwords and/or Facebook/Instagram Advertising.
• Experience with SEO.
• Experience in product or project development.

About us:

As the home to Asylum, Atlantic, East West, Elektra, FFRR, Fueled by Ramen, Nonesuch, Parlophone, Rhino, Roadrunner, Sire, Warner Records, Warner Classics, and several other of the world's premier recording labels, Warner Music Group champions emerging artists and global superstars alike. And our renowned publishing company, Warner Chappell Music, represents genre-spanning songwriters and producers through a catalogue of more than one million copyrights worldwide. Redefining what it means to be a music company in the 21st century, our consumer brands include trend-setters like UPROXX, Songkick, HipHopDX, and EMP. We're the home to WMX – the next generation services division that connects artists with fans and amplifies brands in creative, immersive, and engaging ways – and Alternative Distribution Alliance (ADA) – the ground-breaking global distribution company for independent artists and labels.

Together, we are Warner Music Group: Music With Vision & Voice.

Love this job and want to apply?

Click the ''Apply'' link at the top of the page, or apply directly with your LinkedIn. Applying with LinkedIn will import all of the information you put in your profile, but will still allow you to upload a resume and cover letter.

Don't be discouraged if you don't hear from us right away. We're taking our time to review all resumes, and to find the best people for WMG.

Thanks for your interest in working for WMG. We love it here, and think you will, too.

WMG is committed to inclusion and diversity in all aspects of our business. We are proud to be an equal opportunity workplace and will evaluate qualified applicants without regard to race, religious creed, color, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, marital status, medical condition as defined by state law (genetic characteristics or cancer), physical or mental disability, military service or veteran status, pregnancy, childbirth and related medical conditions, genetic information or any other characteristic protected by applicable federal, state or local law.

Jobcode: Reference SBJ-r7b95k-18-119-159-150-42 in your application.