Coordinator, eCommerce Operations

Job Description

WMG's top priority is the safety and wellbeing of its team members, artists and songwriters across the globe. In response to COVID-19, WMG is fully committed to helping its people balance their home and life commitments with flexible working options, virtual wellness sessions, and more. WMG strives to maintain a COVID-free workplace. To that end, being fully vaccinated against COVID-19 is a condition of employment for all US new employees, prior to the commencement of employment. If you are hired, you will be required to provide proof of your vaccination as part of your new employee onboarding process, subject to our legal obligation to make reasonable accommodations in certain limited circumstances.

Job Description:

At Warner Music Group, we're a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members. Here, we know that each talent makes our collective bolder and brighter. We are guided by four core principles that underpin everything we do across all our diverse businesses:
• Music is Everything: Music is our passion, and we can never get enough. Tastes, trends, and tech will change, but great artists and songwriters will always be our driving force.
• Global Growth, Local Expertise: Music is a global language. Through communication and collaboration, our success can come from anywhere and translate everywhere.
• Innovation and Insight: Pushing the boundaries requires the best information and the boldest imagination. We use both to create the future.
• Empowered by People: Like the artists we serve and the music they make, our differences make us stronger. This is a place where every talent can belong and build a career.

We remain committed to Diversity, Equity, and Inclusion. We know it fosters a culture where you can truly belong, contribute, and grow. We encourage applications from people of any age, gender identity, sexual orientation, race, religion, ethnicity, disability, veteran status, and any other characteristic or identity.

Consider a career at WMG and get the best of both worlds – an innovative global music company that retains the creative spirit of a nimble independent.

A little bit about our team:

E-commcerce Ops is responsible for daily logistics of artists' webstores and customer online orders. You will be working with eCommerce Store Managers, as well as, our Customer Service and fulfilment teams to ensure customer satisfaction is met in all aspects.

Your role:

Will aid in operational tasks within the Magento, Shopify and Sales Force admins. Here you will oversee order management, fraud review, payment review and order reconciliation.

Here you'll get to:
• Aid in operational tasks within the Magento admin including order management, fraud review, payment review and order reconciliation
• Assist in pulling reports for sales
• Assist e-Commerce Managers in adding new products to various ecommerce systems, upload images and manage product descriptions
• Support e-Commerce Managers in maintaining promotions
• Work with e-Commerce Manager to support monitoring of artist ticketing pages, lists and payment vendor grid
• Liaise with our customer service, fulfillment, and ticketing departments to ensure customer satisfaction is met in all aspects

About you:
• Pay attention to detail
• Show your interpersonal skills
• Use your communication skills and ability to convey information efficiently
• Use your excellent customer relation's skills
• Learn quickly
• Take initiative, see things that need to be done without being told
• Work efficiently to meet deadlines
• Thrive in a very time-sensitive, deadline-meeting capacity
• Think conceptually, while attending to details
• Work in an open team environment
• We'd love it if you also had:
• College Degree preferred
• 1-2 years experience preferred
• You have a love music
• You demonstrate knowledge of the music business
• You have excellent MS Office Skills – Proficient in Excel
• You are experienced with web-based software applications

About us:

As the home to Asylum, Atlantic, East West, Elektra, FFRR, Fueled by Ramen, Nonesuch, Parlophone, Rhino, Roadrunner, Sire, Warner Records, Warner Classics, and several other of the world's premier recording labels, Warner Music Group champions emerging artists and global superstars alike. And our renowned publishing company, Warner Chappell Music, represents genre-spanning songwriters and producers through a catalogue of more than one million copyrights worldwide. Redefining what it means to be a music company in the 21st century, our consumer brands include trend-setters like UPROXX, Songkick, HipHopDX, and EMP. We're the home to WMX – the next generation services division that connects artists with fans and amplifies brands in creative, immersive, and engaging ways – and Alternative Distribution Alliance (ADA) – the ground-breaking global distribution company for independent artists and labels.

Together, we are Warner Music Group: Music With Vision & Voice.

Love this job and want to apply?

Click the ''Apply'' link at the top of the page, or apply directly with your LinkedIn. Applying with LinkedIn will import all of the information you put in your profile, but will still allow you to upload a resume and cover letter.

Don't be discouraged if you don't hear from us right away. We're taking our time to review all resumes, and to find the best people for WMG.

Thanks for your interest in working for WMG. We love it here, and think you will, too.

WMG is committed to inclusion and diversity in all aspects of our business. We are proud to be an equal opportunity workplace and will evaluate qualified applicants without regard to race, religious creed, color, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, marital status, medical condition as defined by state law (genetic characteristics or cancer), physical or mental disability, military service or veteran status, pregnancy, childbirth and related medical conditions, genetic information or any other characteristic protected by applicable federal, state or local law.

Jobcode: Reference SBJ-rbm76k-3-139-81-58-42 in your application.