Workplace Technician

Job Description

POSITION SUMMARY

The Workplace Technician works onsite or remotely (as per working guidelines) resolving client issues, supporting the core workplace IT equipment and productivity software.

The role is responsible for a wide variety of support activities. These include providing support for end user mobile and PC, Operating Systems (OS) and hardware, virtual and physical desktop environments, desktop applications and other standard enterprise solutions. In addition, the technician acts as a subject matter expert on enterprise technologies.
• Provides support for mobile, desktop, laptop, workstations and workplace support technologies
• Software and system fault diagnosis, analysis and fix
• Use of Service Now ticketing system
• Taking responsibility for stock used and following the correct procedures regarding CMDB stock management
• Building new machines within the time scales provided by the Team Lead, provisioning devices
• Installing additional applications on the new equipment
• Proactively take part in global desktop tool rollout from time to time
• Proactively keeping customers updated
• Working alongside management and engineering teams on planning project work
• Meeting room/AV support
• Telephony support
• Executive support

QUALIFICATIONS: KNOWLEDGE, EXPERIENCE, SKILL

Education, Certifications and licenses
• Bachelor's degree in Information Technology or related field, or equivalent work experience
• Preferred:　A+ certification/ITIL V3 Foundation/MCSA, MCSE/Apple Certified Mac Technician (ACMT)

Experience
• Min 5-8 years
• Significant experience in a technical support role performing installation, repair, and preventative maintenance of infrastructure technology, or equivalent combination of education and work experience
• Familier with Ticketing Service

Specialized Knowledge(i.e. language skills)
• Microsoft Office Suite 365
• Demonstrated knowledge pertaining to mobile devices, telephony, laptops, workstations, desktops, virtual and physical environments and other workplace technology
• Extensive experience related to problem resolution
• Ability to analyze existing operations to improve and grow the Client Technologies operating environment

Skills
• Strong written and verbal communication skills
• Strong team player
• Excellent Customer Services
• Proven analytical and problem-solving abilities
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Strong documentation skills and keen attention to detail

Jobcode: Reference SBJ-rbp46x-18-191-211-66-42 in your application.