Senior Data Product Manager
Disney
New York, NY
Position Title: Workplace Technician
Department: Warner Media WCET Workplace Support
Location:
Reports To (Title): TBC (Workplace Support Manager)
POSITION SUMMARY
The Workplace Tech works onsite to support the core workplace IT equipment.
The role is responsible for a wide variety of support and activities. The main reasonability is to maintain and support company computers, devices and peripherals as well as providing support for end user mobile and PC, Operating Systems (OS) and hardware, virtual and physical desktop environments, desktop applications and other standard enterprise solutions.
PRIMARY DUTIES AND RESPONSIBILITIES
Responsible for providing support to users and Workplace Support Technology team
Includes
• Computers, devices and peripheral asset management
• Taking responsibility for stock used and following the correct procedures regarding CMDB stock management
• Use of Service Now ticketing system
• Building new machines within the time scales provided by the Team Lead, provisioning devices
• Installing additional applications on the new equipment
• Proactively keeping customers updated
• Working alongside management and engineering teams on planning project work such as computer refresh
Job Responsibilities
% of Time Spent
Desktop Support
• Primary responsibility for this role is to manage the physical inventory of computers, devices and peripheral stockroom
• Ensure appropriate inventory levels, transfers and deployment of computers, devices and peripheral
• Fulfil hardware requests submitted by team members
• Assist with assigning equipment in ServiceNow
• Responsible for tracking and reclaiming hardware from departed employees
• Perform computer OS build, configurations, and application
• Work with Desktop Engineering on computer base image issues
• deployment of desktop software/hardware and other standard enterprise end user technology products
• Refresh project
80%
• Provides technical support by performing installation, repair, and preventative maintenance of desktop software and hardware
• Supports day-to-day operational and support activities of the desktop computing, desktop, laptop, workstations and workplace support services
• Troubleshoots desktop software and hardware failures and identifies related network problems
• Provides on-call support as required
• Provides physical onsite ''smart hands'' support to infrastructure teams for maintenance tasks or incident support
• Provides support to AV and VC equipment in meeting rooms and spaces
• Proactive meeting room checks
• Meeting room ''how to'' support
20%
Education
• Bachelor's degree in Information Technology or related field, or equivalent work experience
Professional/ Technical Training, Licenses or Certifications
• Preferred:
• A+ certification
• ITIL V3 Foundation
• MCSE
• Apple Certified Mac Technician (ACMT)
Experience
• Significant experience in a technical support role performing installation, repair, and preventative maintenance of infrastructure technology, or equivalent combination of education and work experience
• Experience training, mentoring or supervising junior staff members
Specialized Knowledge
• Microsoft Office Suite 365
• Demonstrated knowledge pertaining to mobile devices, telephony, laptops, workstations, desktops, virtual and physical environments and other workplace technology
• Extensive experience related to problem resolution
• Ability to analyze existing operations to improve and grow the Client Technologies operating environment
Skills
• Strong written and verbal communication skills
• Strong team player
• Excellent Customer Services
• Proven analytical and problem-solving abilities
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Strong documentation skills and keen attention to detail
Other
The job description above is meant to be an accurate and true reflection of the requirements of this job as of the date it was prepared. The position requirements and duties of this position are subject to change over time, and the Company will attempt to update this job description as necessary in such circumstances. Notwithstanding the above, the job holder may be required to undertake such other duties as may reasonably be required by the Company. Nothing in this job description is meant to alter the at-will nature of employment of the job holder.
Prepared By:
Date:
Jobcode: Reference SBJ-gpj9x9-3-81-97-37-42 in your application.