Sr Systems Engineer

Job Description

The Job

The Sr Systems Engineer is a member of a technical team with advanced experience in post-production technology and automating the movement and transformation of video.

This professional is self-directed and provides advanced-level design, maintenance, configuration, and support of information technology systems in a 24x7x365 news and entertainment production environment with attention to availability, performance, capacity planning, and security. They frequently work on large projects in planning, execution and documentation phases across several project management methodologies (Agile, Scrum, Kanban, Waterfall). They serve on Tier 3 support and have final ownership of incident escalations within the post-production environment.

The Daily

Systems Engineers are expected to produce novel solutions to problems, not merely to execute procedures developed by others.

The ability to scope, review, build Bill of Materials for projects, and follow the project management process is required. Responsibilities also include managing external service providers, vendors and managing customer relationships with divisional partners.

They frequently work with:

Senior and Lead System Engineers across the organization to help bridge localized customer requirements to enterprise technology initiatives.

Systems architects, who focus on large scale system relationships

Network engineers who design and build the network requirements

ITBC's to elicit customer requirements for localized projects

Production Engineering & Customer Managers to remediate issues stemming from systems and process inefficiencies and faults.

WarnerMedia Leadership, Business Partners, External Service Providers and Vendors to understand the business outcomes of services and underlying technologies.

Successful delivery of enterprise-wide post-production support requires one to foster a collaborative working relationship with key stakeholders and in partnership with subject matter experts across cities to meet the needs of a large base of customers. A willingness to perform varied tasks, adapt to changing priorities and strong verbal and written communication skills are essential.

Adherence to the ITSM Service Management process in planning and managing changes to minimize impact in a critical 24x7x365 environment is required.

Customer supported areas include post-production workflows for all WarnerMedia brands.

Keep abreast of industry and WarnerMedia trends and initiatives. Survey & evaluate emerging technologies & processes. Commission, test, implement & document solutions that transform and move media. Create or revise quality standards, department procedures and project plans.

ITSM Incident and Knowledge Management. Support and maintain an active production facility. Repair, calibration and installation of equipment and software.

3-5 years of experience supporting and operating media workflow systems in a localized and/or enterprise media company

3+ years' experience in digital video technologies & system integration in a localized and/or enterprise media company.

3+ years' automating tasks in at least one complex scripting language

Systems fluency in 5 of the following areas: File acquisition, Video Compression & Codecs, Video Formats HD, UHD, 4K, HDR), A/V Routing, Operating Systems, Editing, Post Audio, VFX, Shared Storage Systems, Networking, Complex scripting languages, Media Asset Management, File Transcode & Transfer, Systems & Desktop Virtualization

Analytical thinking skills, esp. in the realm of complex system troubleshooting and translating data to solve problems

Ability to find creative workarounds to problems that do not have immediate resolution

Strong communication skills, including written/drawn documentation and verbal interactions with customers, vendors and management

Demonstrated self-starter that can work independently with little supervision and with the ability to balance multiple competing demands

Experience delegating and tracking work assignments

Experience mentoring and leading peers through technology change management

Experience facilitating and leading meetings with customers and technical peers

Willing to be on-call within a 24x7 production environment

The Essentials

2- or 4-year technical degree, preferably electronics or computer engineering (or equivalent education/experience/training)

The Nice to Haves

ITIL Practitioner or Expert

Project Management Institute (PMI) certification

Microsoft Azure Certification (Associate, Expert or Specialty)

AWS Cloud Certification

Jobcode: Reference SBJ-gxn90o-3-17-75-45-42 in your application.