Senior Workplace Technician AV / Vc

Job Description

POSITION SUMMARY

The Workplace Tech works either remotely or onsite or at one of the Workplace Tech Bars resolving client issues, supporting the core workplace IT equipment and productivity software.

The role is responsible for a wide variety of support and activities. These include providing support for VC & AV endpoint systems, live event support, end user mobile and PC, Operating Systems (OS) and hardware, virtual and physical desktop environments, desktop applications and other standard enterprise solutions.

JOB RESPONSIBILITIES
• Responsible for providing support to users and executives

Includes
• Software and system fault diagnosis, analysis and fix
• Support Videoconferencing and telepresence endpoints
• Provide support and assistance to AV related projects
• Use of Service Now ticketing system
• Building new machines within the time scales provided by the Team Lead, provisioning devices
• Installing additional applications on the new equipment
• Proactively keeping customers updated
• Working alongside management and engineering teams on planning project work
• Meeting room/AV support
• Telephony support

AV VC Support ( 70% )
• Provides support to AV and VC equipment in meeting rooms and spaces
• Support Videoconferencing and telepresence endpoints
• Proactive meeting room checks
• Maintain and program Cisco video conferencing units
• Maintenance, troubleshooting and first line repair on meeting room hardware and audio/video routing.
• Providing live event support both remotely and inhouse
• Experience configuring meeting room booking systems

( 30% )
• Provides technical support by performing installation, repair, and preventative maintenance of desktop software and hardware
• Installs, configures and deploys desktop hardware and software, including virtual environments
• Coordinates end user installations, configurations and deployment of desktop software/hardware and other standard enterprise end user technology products
• Provides physical onsite ''smart hands'' support to infrastructure teams for maintenance tasks or incident support

QUALIFICATIONS: KNOWLEDGE, EXPERIENCE, SKILLS

Education, Certifications and Licenses
• Bachelor's degree in Information Technology or related field, or equivalent work experience
• Preferred:
• A+ certification
• ITIL V3 Foundation
• MCSE

Apple Certified Mac Technician (ACMT)

Experience
• Knowledge of Video Conference Systems and related video network bridging
• Knowledge in programming audio visual equipment such as: Crestron, Extron, Cisco/Polycom/Lifesize video conferencing equipment
• Significant experience in a technical support role performing installation, repair, and preventative maintenance of infrastructure technology, or equivalent combination of education and work experience
• Experience in delivering end user training
• Experience with IPTV systems and digital signage

Skills
• Strong written and verbal communication skills
• Strong team player
• Excellent Customer Services
• Proven analytical and problem-solving abilities
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Strong documentation skills and keen attention to detail

Jobcode: Reference SBJ-gpxm09-18-221-187-121-42 in your application.