Job Description
The Job
This role requires a high standard of support to be provided to all members of staff and clients at WBDLL, ensuring a courteous and effective front of house service.
The Daily
• Act as the first point of contact on behalf of WBDLL for all clients and answer or redirect general queries.
• Update and complete all daily tasks as listed in the Runner Oracle.
• To run any errands requested such as delivering packages, buying food and drink outside WBDLL and keeping an accurate record and receipts of all amounts purchased and for whom.
• Cover Reception on breaks and lunch hours.
• Maintain a clean and tidy working environment at all times, ensuring, the reception, bar areas and studios are focal points, and all should be kept clean and presentable.
• Ensure all packages follow correct despatch procedures in a timely fashion.
• Produce any daily report sheets if required and produce a personal weekly timesheet.
• Liaise with operational, managerial and financial staff to ensure the seamless delivery of services.
• Prioritise tasks and keep information regarding their completion current.
• Share task updates with other runners.
• Run the bar in the evenings and being responsible for handling cash and company credit card transactions
• To help with office and equipment moves as required.
• Ad hoc duties as required.
The Essentials
• Excellent communication skills and interpersonal skills with the ability to create an immediate rapport with a range of clients.
• Ability to understand client needs and priorities by questioning in a diplomatic manner.
• Good general knowledge of production and post production techniques or have a background which would enable such knowledge to be developed rapidly.
• Numerate with good basic level maths, able to remain accurate under stress.
• To be sensitive to the differing needs of clients and staff.
• Capacity to remain calm and effective in difficult situations.
• Flexible and adaptable to approach to ensure clients' needs are met.
• Able to work within a variable shift pattern, which could include evenings and weekends
Our people make WM the inspiring organisation it is today.
At WarnerMedia, our commitment starts with you! As a company of storytellers and journalists we have a responsibility to make sure we have a collection of voices and people whose stories reflect and connect with the global audiences and communities we serve.
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Jobcode: Reference SBJ-gp1514-3-237-65-102-42 in your application.