Project Manager

Job Description

About WarnerMedia

The Team

The team you will be joining look after technologies that have a global footprint in both B2C and B2B businesses. GREATT (Global Retail, eCommerce, And Tours Technologies) predominantly focus on B2C and look after the tech that supports our Global Retail, eCommerce and Tours businesses. They are responsible for all operational, digital, marketing, and guest-facing technologies. The GREATT Portfolio spans across the following key businesses and their back-end operations:
• WB Studio Tour London
• WB Studio Tour Hollywood
• WB Studio Tour Tokyo (opening 2023)
• Platform 9 ¾ Retail Shops, London
• Harry Potter On Location, London
• Harry Potter Flagship Store, NYC

GRESST (Global Real Estate, Studio and Security Technologies) predominantly focus on B2B and look after all the business tech that supports the WB Studios Leavesden, as well as Security and Real Estate tech internationally. Amongst others, it includes businesses across the Studio Lot in Leavesden, as well as the famous Post-Production studios in Soho, London. A diverse tech portfolio, spanning technologies that run Scheduling, Billing, Rentals, Security, Facilities, and Corporate Real Estate. Both GREATT and GRESST serve as the single-stop global central hub for all tech ops and support activities for those business portfolios.

The Role

As Project Manager for the global technology portfolios of GREATT and GRESST, you will play an important role in the success of those teams. You will be responsible for the successful delivery of projects, from inception and planning through to design, build and ultimately transition to support. Core responsibilities, aside from overall solution delivery, will include leading project teams, 3rd party implementation partners, technical teams, as well as executive business stakeholders. To the Business stakeholders, your role will be that of a trusted partner.

To the Tech teams, you will be a motivating project lead, providing structure and strong guidance throughout project lifecycles. The role requires a range of skills, involving technical understanding, business analysis concepts and workstream management. This a great opportunity to excel in a fast-paced environment, encompassing a diverse range of applications. You will have the chance to focus on initiatives within numerous business areas, across the whole application ecosystem.

Key responsibilities
• Oversee and manage full project lifecycles
• Accountable to delivery timelines and budget approvals
• Champion business change in alignment to project strategy, to enable high solution adoption
• Identify improvement opportunities and contribute to the project roadmap and backlog for our portfolio
• Contribute to business process & gap analysis exercises, in preparation for project formation
• Work with the business teams to identify key capability needs and identify potential issues
• Maintain excellent stakeholder management skills and sustainment of outstanding business partner relationships
• Assertively manage challenging conversations, maintaining transparency and trust with high-demanding business leaders
• Maintain understanding of changing business needs and the subsequent impact on process or technology

About you

Energetic and meticulously organized; you are expected to have impeccable communications skills and be able to balance multiple concurrent and/or conflicting priorities.

Motivated to deliver effective projects that realize business benefit and achieve positive adoption.

Passionate about your work and problem solving; flexible, resilient, driven and committed. Exhibiting a strong team orientation, with an innately proactive and not reactive approach to work.

Available to work flexible hours between geographies to accommodate cross-time zone collaboration, as well as responding during off-hours to lead decision-making of critical issues is expected.

Prior experience

Proven prior experience to successfully implementing and managing projects within both B2C and B2B environments, as well as a mixture of Digital and Operational systems will be of great value for the successful execution of this role. Prior experience in multi-geography implementations is required, due to the global and diverse nature of our portfolio.

A solid understanding of complex application ecosystems with dependencies on digital product and financial integrations is highly desirable. Strong experience in any of the following will be considered advantageous:
• operating within PCI landscapes
• ticketing, Websites, Retail POS, Warehousing, Customer Service and Analytics
• salesforce projects; implementations of Service Cloud and Marketing Cloud
• business analysis and fully comfortable in performing both PM and BA functions
• dashboard tools such as Tableau or other reporting apps
• data lake structures

What else?
• In-depth understanding of the Business and effectively apply that knowledge to project planning and analysis
• Ability to convert a project and solution vision into a concrete strategy
• Understand Business Processes & Requirements in-depth and effectively apply them to appropriate technical solutions
• Drive gap-analysis exercises where necessary and develop process flows for to-be state
• Develop the end-to-end project plan, across multiple business units
• Develop cost estimates, capturing underlying assumptions
• Track project spend against budget, across workstreams
• Track consolidated Risk, Issues, and Action Items logs
• Responsible for BU Stakeholder Management and comms throughout project phases
• Ensure team readiness and manage the execution of integration, cutover and roll-back activities
• Ensure projects adhere to WM Compliance, Cyber Security and Data Privacy policies
• Assist in 3rd party vendor contract (e.g. SOW and MSA) reviews
• Assist in preparation of executive communications
• Assist with review of current technology Service Desk/Help Desk support systems and determine requirements for Support Transition
• Miscellaneous: manage project documentation and file repositories; document lessons-learned and best practices; provide meeting minutes, as well as manage the action item follow up

Education & Qualifications
• Undergraduate degree -- preferred
• PM Diplomas / Certifications -- preferred
• BA Diplomas / Certifications -- preferred

We are committed to creating both a workforce and content that are as diverse as the global audiences we serve. See what we are doing for Diversity, Inclusion and Belonging here at WarnerMedia https://www.warnermediagroup.com/diversity

Jobcode: Reference SBJ-rje532-3-144-202-167-42 in your application.