Otto Specialist

Job Description

Schedule: Night Shift

Areas of Responsibility
• Troubleshoot and solve issues, mitigate the impact and implement workarounds
• Collaborate on building, improving and maintenance of monitoring & Alerting System
• Collaborate on building and maintenance of Automation & Continuous Testing Suite
• Collaborater on the generation of documentation at different levels (High Level Design & Low Level Design)
• Establish and organise communications between internal teams and vendors during incidents
• Escalate issues to relevant teams and follow up the progress
• Provide Support to L1 team
• Participate actively in the change control process
• Updating and tracking incidents in the ticketing system, following the SLA
• Collaborate on increasing the platform's availability, performance, security and health.
• Pulling out reports from monitoring tools

Competency Assessment
• Advanced English
• Communication skills
• A problem-solving attitude
• Willing to learn and create processes and work on improvements
• Monitoring and operation experience of OTT/Digital Platforms
• Basic knowledge of Live Streaming, VOD: Transcoding, Content Delivery Network, Metadata, CMS.
• Experience on Testing: QA, UAT, Smoke Tests. (Selenium, Appium, CDK, SDK, Postman or SOAP)
• Programming knowledge (Basic)
• Webhosting
• Scripting
• Java-Java Script
• Python
• Networking
• Cloud Computing - Environments
• API Rest

Jobcode: Reference SBJ-rvk60j-3-137-178-133-42 in your application.