Operations Manager

Job Description

The Job

This role reports to the VP of Marketing and Studio Operations in the WarnerMedia Ad Sales division. This position sits within the Marketing Operations team, but is a hybrid role that primarily supports and streamlines work between all News Marketing Solutions (NMS) stakeholders, including Content Partnerships, the Activation team, Courageous, and other internal partners. Additionally, this role helps facilitate a strong relationship with Finance through budget and vendor management. The Operations Manager will also help with various special projects that impact the entire Marketing division.

The Daily
• Design and deliver systems and tools:
• Support NMS team on usage and rollout of systems and tools
• Create learning solutions for transitions in workflow or technology
• Seek opportunities through technology to improve project workflow efficiencies in relation to opening/closing project accounts, accounting, processing vendors, cost allocations, etc.
• Ensure familiarization with pricing tools and business models; provide support on expanding, revising, evaluating and operationalizing Courageous Rate Card, Licensing Rate Card, White Label Business Model, etc.
• Oversee and support the ongoing development of the Content Partnerships Team Activity Tracker:
• Recommends updates and enhancements to ensure efficiencies and functionality for all CP Team
• Implements and communicates changes to overall document structure
• Provides troubleshooting and support for CP Team as needed
• Develops executive summaries of macro, project-based and proactive data analysis
• Provide specific support to Activation team to drive 100% compliance of data inputs into CP Tracker
• Facilitate the financial health of the Content Partnerships and Courageous Teams:
• Support with billing and coding for individual line-item budgets, reallocations, overages/underages on production budgets, etc.
• Work with staff to ensure vendor and billing processes are seamless and information is shared effectively
• Coordinate with Finance on opening/closing project accounts
• Provide ongoing analysis and support for improved processes
• Prepare onboarding materials and lead small workshops for production and others as needed on how to use Ariba and Concur correctly
• Delegate for Concur and Ariba for all approvals, tracking and coding for operations management
• Research and supplement justification for new or expanded budgets and resources
• Develop and implement processes around Courageous Design budgets
• Manage the Operations Assistant(s) and provide support with changes in protocol and troubleshooting payments
• Prioritize and provide dedicated attention to talent/agency onboarding and payments
• Liaise between Finance and News Marketing team
• Support optimization of pricing by bridging presale assumptions with post sale actuals
• Support with managing Revenue Dependent, Operations, and Special Projects/Marcom budgets where appropriate
• Manage general onboarding of new hires within NMS
• Act as point person for day-to-day operational issues
• Oversee the tracking and analyses of historical Courageous projects, assets, and associated revenue
• Pursue opportunities to optimize tracking
• Lead all information gathering and data analyses
• Facilitate improved cross-departmental relations
• Collaborate with VP of Studio Operations on Marketing-wide operational initiatives and analysis
• Support information sharing and growth of Entertainment counterparts where appropriate
• Manage team subscriptions

The Essentials
• Strong background in production with deep-seated knowledge of typical timelines and budget ranges
• Proven track record of implementing successful tools, policies and workflows
• Exceptional attention to detail
• Possesses strong organizational, team-working and multi-tasking skills
• Ability to respond to changing demands and priorities in a flexible and positive manner
• Understanding the greater good of the business and ensuring team works towards common goal
• Business oriented with strong negotiation/mediation skills

Jobcode: Reference SBJ-g4w797-3-145-191-22-42 in your application.