Job Description
The Job
Warner Bros. Studio Operations, a division of WB Studio Enterprises Inc. seeks a Department Clerk for the Costume department. The costume departments main functions are 1. The rentals of costumes to 3rd party and all WB productions. 2. Rental of prep space as in offices, cages or fitting rooms to 3rd Party and all WB productions. 3. Provide costume specialty crafts, manufacturing and alterations for all requesting parties. 4. Overseeing wrap storage and uptake of assets on all WB productions.
Primary duty is as department point person for our production-driven 3rd party costume rental customers, who make up our largest percentage of revenue. Duties include: Timely answering and vetting of new account requests, assessing certificates of insurance and securing appropriate deposits, the proper taking and recording of credit card deposits and transactions in Square and RTPro - our business software and the proper accounting of transactions and returning of accurate deposit balances in a timely manner. Secondary duties involve customer relations – answering questions in person, via email, and over the phone - regarding costume rentals, rental returns, Cloud Check-In software introduction and issues, researching invoices/payments, providing customer instruction, oversight and direction in costume areas to ensure department policies are kept, issues and logs Hold tags, shares maintenance and accuracy of rental department filing system. Vets/makes/creates appointments, and drive on passes for department access.
The Daily
• Process daily 3rd Party credit card and PO billing as driven mainly, but not exclusively, by the Orders To Bill report. Perform rental order check out for credit card customers.
• Vets and opens new accounts. Position assesses new accounts requests. Verifies all new account set up, especially COD accounts whose payables we maintain exclusively within the department. Expedite to Management high risk requests. Opens new accounts after management approval.
• First point of contact answering customer questions in person, via email, and via phone regarding; 1) obtaining department access (COVID protocols, drive ons and appointments), 2) researching invoices/payments and assisting customers with costume rentals, rental returns, website and Cloud Checkin introduction and issues, 3) providing customer instruction, oversight and direction in costume areas to ensure department policies are kept.
• Obtain customer check out signatures and the issuing and logging of customer hold tags.
• Field calls from vendors, answer questions about access and parking.
• Shares maintenance and accuracy of rental department filing system.
• Know the Costume Department rules, products and services, rental terms and conditions. Interface with production accountants, controllers and estimators regarding billing inquiries. Set up drive on passes for crew; 30-day list and daily passes. Assist clients and vendors with parking issues and direct to other areas as appropriate. Maintain rental department filing systems.
• Print and log hold tags upon customer request that include customers name and contact info, production name, production type, and number of racks. Stamp with date stamp and expiration date and put in plastic holder, return to customer to put on their rack.
The Essentials
• Ideal candidate must have ability (and enjoy) working effectively and multi-tasking in an open, fast-paced, customer-facing, highly dynamic environment.
• Requires demonstrated organizational and superior customer service skills, the ability to handle high volume of phone calls, emails and in person inquiries, often simultaneously.
• Must be able to communicate effectively with clients, support vendors, and all dept. staff.
• Strong computer skills with ability to trouble shoot and work with various software and hardware – PC, Mac and Web interfaces.
• High School diploma required and some college preferred.
• Prior work experience must include strong accounting, banking, billing, or retail experience.
• Production experience helpful.
• Strong computer skills with ability to trouble shoot and work with various software and hardware – PC, Mac and Web interfaces.
• Proficiency in Microsoft Excel, Word and Outlook and Adobe Acrobat DC required.
• Rental Tracker Pro knowledge helpful.
• Previous experience using POS equipment a bonus.
• Ability to work effectively and multi-task in an open, fast-paced, customer-facing, highly dynamic environment.
• Requires demonstrated organizational and superior customer service skills, the ability to handle high volume of phone calls, emails and in person inquiries, often simultaneously.
• This position also provides back-up clerical support to other team members performing shared billing and customer relations functions.
• Must be able to communicate effectively with clients, support vendors, and all department staff.
• Demonstrates teamwork, positive attitude, urgency of work, and willingness to flex in schedule and duties to provide sufficient coverage for department.
• Models the desired team qualities to provide optimal customer service.
• Ability to lift 25 lbs. or more.
Jobcode: Reference SBJ-d87b06-3-237-5-1-42 in your application.