Client Success Coordinator

Job Description

Client Success Coordinator (LA)

The Job

WarnerMedia seeks a Client Success Coordinator for the Digital Revenue Management department.

The Daily
• Support the Client Success Managers' (CSM) in pre and post-sale activities for clients in a designated POD,
or book of business, to assist in the campaign end-to-end
• Partner with CSM counterparts to align on tasks and deadlines for assigned accounts
• Coordinate campaign setup and complete required forms and documentation to send to other internal entities, including: Design/Creative Studio, Corporate Credit, Ad Ops, and Research
• Pull reporting for campaign insights, wrap-ups and/or Quarterly Business Reviews to clients
• Partner with CSM on campaign optimizations and upsell strategies
• Act as Ad Ops liaison to coordinate asset delivery, testing, and tracking of missing creative
• Act as primary point of contact for Billing, Collections and Corporate Credit team for invoice revisions, credit checks, and to resolve billing related issues
• Monitor the health of your clients' campaigns, and work with your account teams to troubleshoot and improve campaign delivery when necessary
• Capture screenshots and produce mockups
• Support Client Success teammates in day-to-day tasks and special ad hoc projects

The Essentials
• 0-1 years of experience working in a Sales Planning, Client Services, or Ad Operations role
• Ability to manage multiple projects and tight deadlines
• Ability to prioritize across short-term and long-term goals
• Strong analytical skills & entrepreneurial attitude
• Excellent attention to detail
• Ability to work in a team and independently
• Excellent written and oral communication skills
• Familiarity with digital tools and technology platforms including CRM and OMS is a plus
• Proficiency in Microsoft Office Suite
• BA/BS from a 4-year university or equivalent experience

Jobcode: Reference SBJ-gm1wpv-3-149-239-110-42 in your application.