Client Services Manager

Job Description

Our studios are considered one of the foremost motion picture and television production and post-production facilities in the world. They inform, engage, and transport audiences to new worlds. The key to that lies with our WarnerMedia Studio Operations group, which includes areas like soundstage/backlot set rentals, events, design, culinary, construction, landscaping and much more. Whether it's hosting an unforgettable studio tour, creating an optimal workspace, or equipping talent to tell the best stories, these teams lay the foundation for WarnerMedia's memorable experiences.

Warner Bros. Studios Leavesden (WBSL) is a purpose built, state-of-the-art film and television studio offering one of the largest facilities in the UK. This 200 acre secure site has half a million square feet of stage space, production offices and workshops together with an exterior filming tank, one of the largest indoor heated underwater filming tanks in Europe and a 100 acre back-lot. WBSL has some of the largest sound stages in the UK and is proving to be a very popular facility for production clients.

WB Leavesden Park, adjacent to the Studio, offers modern and flexible office space for Production Companies. The site also has its own, on-site Set Lighting & Rigging rental division, which provides the industry with state-of-the-art lighting equipment, scaffolding and production supplies for stage and location shoots. WB De Lane Lea based in Soho, London, provides state of the art facilities in audio post-production for feature films and television.

These facilities make Warner Bros. Entertainment the only Hollywood studio to own and operate a production and post-production facility in the UK.

WBSL also have an onsite childcare facility for WB employees and onsite productions. To find out more about The WonderWorks at Warner Bros. Studios Leavesden, have a look and see www.thewonderworks.co.uk

The Job
• Managing aspects of the relationship with prospective and existing clients regarding any bookings, revenue generation, and negotiation of hire agreements.
• Managing a team whose primary function is to be the key contact for the clients and ensure a professional and efficient service to clients for all service delivery across site including bookings, facilities, security, IT, resolving scheduling challenges and day to day operational issues.

The Daily
• Work with the SVP, Studio Operations to build a network of contacts within the industry to promote WBSL's services to current and potential clients.
• Maintain and continue to develop strong managerial level relationships with existing clients to position WBSL as ''front of mind'' when new business opportunities arise.
• Ensure all clients receive the necessary materials, information and support.
• Manage client relations, interact with producers, directors, unit production managers (UPMs), production and studio executives in a collaborative way including dealing with day to day operational issues.
• Supervise the sales and booking process of Stages, workshops, backlot, meeting rooms and Leavesden Park.
• Track and manage pricing of hired space and studio services ensuring that we maximise our revenue potential whilst remaining competitive.
• Make sure that hire agreements and contractual paperwork are in place with all clients ensuring WBSL minimises all risks and meets all legislative requirements.
• Maintain a comprehensive scheduling system ensuring accurate reporting as to the expected occupancies, highlighting any significantly high/low levels of future occupancy.
• Manage the client services teams, to include recruitment, staff supervision, team H&S, training and monitoring

The Essentials
• Knowledge of media production and business management is key in such an industry and is a pre-requisite for this role.
• In-depth understanding of the industry, market and key trends and identifies key sources of competitive information and uses these to build key relationships with new and existing clients.
• Proven experience within the Production community, with a strong contact base.
• A highly motivated attitude, positive and bright, good networking skills, persuasive and tenacious, commercially keen and a good negotiator.
• Influence and communicate, with proven problem-solving abilities and a high level of attention to detail, the ability to think on one's feet and respond to change in order to quickly resolve issues as they arise.
• Ability to build good relationships with internal/ external customers and establish credibility quickly.
• Computer literate – full working knowledge of Microsoft Office to an intermediate level – particularly Excel.
• Excellent organisation and follow up skills; ability to prioritise, delegate; excellent time management skills.
• Ability to organise, motivate and manage a team with different skill sets.

Jobcode: Reference SBJ-r1pxjy-3-145-69-255-42 in your application.