Client Services Coordinator - Studios

Job Description

Our studios are considered one of the foremost motion picture and television production and post-production facilities in the world. They inform, engage, and transport audiences to new worlds. The key to that lies with our WarnerMedia Studio Operations group, which includes areas like soundstage/backlot set rentals, events, design, culinary, construction, landscaping and much more. Whether it's hosting an unforgettable studio tour, creating an optimal workspace, or equipping talent to tell the best stories, these teams lay the foundation for WarnerMedia's memorable experiences.

Warner Bros. Studios Leavesden (WBSL) is a purpose built, state-of-the-art film and television studio offering one of the largest facilities in the UK. This 200 acre secure site has half a million square feet of stage space, production offices and workshops together with an exterior filming tank, one of the largest indoor heated underwater filming tanks in Europe and a 100 acre back-lot. WBSL has some of the largest sound stages in the UK and is proving to be a very popular facility for production clients.

WB Leavesden Park, adjacent to the Studio, offers modern and flexible office space for Production Companies. The site also has its own, on-site Set Lighting & Rigging rental division, which provides the industry with state-of-the-art lighting equipment, scaffolding and production supplies for stage and location shoots. WB De Lane Lea based in Soho, London, provides state of the art facilities in audio post-production for feature films and television.

These facilities make Warner Bros. Entertainment the only Hollywood studio to own and operate a production and post-production facility in the UK.

WBSL also have an onsite childcare facility for WB employees and onsite productions. To find out more about The WonderWorks at Warner Bros. Studios Leavesden, have a look and see www.thewonderworks.co.uk

The Job

Working with and supporting the Client Services Manager, this position will book and track usage of all Studio Facilities, stages, offices, workshops and backlot, including associated services utilised by clients. This position is one of the first points of contact for all prospective and existing client/ tenants regarding any enquiries or issues concerning Studio services and facilities, highlighting and resolving scheduling and logistic challenges. This role will involve effectively managing client relations with producers, director, Unit Production Managers, production and studio executives.

The Daily
• Work with the Client Services Manager to produce and track all relevant proposals and other paperwork for clients including quotes and terms of agreement.
• Support the Client Services Manager to build a network of contacts in the industry to promote Studio services to current and potential clients.
• Assist in the preparation of proposals and presentations to prospective clients.
• Plan for and handle all bookings calls and enquiries for incoming and outgoing clients.
• Understand the target market in order to identify new ways of attracting clients.
• Have the knowledge and expertise to provide clients with the correct advice, guidance and information on all options available to them.
• Make sure all tenants receive the necessary materials, information and support.
• Maintain accurate records of all pricings, sales, and activity reports.
• Responsible for keeping the occurrence chart up-to-date ensuring all departments are aware of current, future and prospective bookings.
• Adhere to all company policies, procedures and business ethics codes and ensure that they are communicated and implemented within the team.
• Produce and check all quotes, invoices and Purchase Orders for Studio Stage and Office rentals.
• Assist with Industry, promotional or special events and conduct site tours for prospective clients and visitors.

The Essentials
• Experience of successfully developing and maintaining client relationships.
• Able to build good relationships with internal/ external customers and establish credibility quickly.
• Organisational skills, ability to prioritise, manage own time.
• Ability to take initiative using own discretion and skills proactively to deal with routine matters and work with limited supervision in a pressured environment.
• Use discretion, diplomacy
• Positive attitude whilst being patient and calm and flexibility in approach to workload and hours.
• A highly motivated attitude, positive and bright, good networking skills, persuasive and tenacious, commercially keen and a good negotiator.
• Professional telephone manner, confident in dealing with internal issues and public complaints.
• Ability to work with staff across all areas and levels of the organisation.

The Nice to Haves
• Experience within media, film and/or television production.
• Previous experience within a bookings or sales environment is desirable.
• Inclination towards technology and systems e.g. Photoshop

Please submit your CV and Cover Letter

Jobcode: Reference SBJ-gw974y-3-22-181-209-42 in your application.