AV Technician Executive Support

Job Description

The Job

Provide top tier technical support to meeting attendees in advance of and during meetings as needed

The Daily
• Ensure all conference rooms are well maintained, ready for guests and reset throughout the day. Monitor and maintain equipment in all conference rooms located in Bldg. 2 and 3 as well as the Executive Dining Room and Ricks Café. (includes computer restarts, system updates, upgrades, etc.)
• Identify issues with any equipment in Bldg. 2/3 conference rooms and work with the Tier 3 Global AV Support team and local vendors to resolve them in a timely manner. Evaluate, provide recommendations and implement any necessary tech needs/improvements in Bldg. 2/3 and participate in the RFP process.
• Understand and respond to all guest technology needs and requests in a timely and professional manner. Schedule repairs/maintenance for copy machines as necessary
• Keep current with AT&T and WarnerMedia technology (software and hardware) being used and coordinate any/all rollout for conference rooms and training for Bldg. 2/3 occupants
• Work closely with A/V and Telecom teams. Perform other technology related duties as directed by Office of CEO/Chair
• Provide Support and assistance to AV related projects as it pertains to Bldg. 2/3. Perform remote testing with colleagues in local and regional offices to ensure continuity between sites/locations prior to meetings
• Participate in root-cause analysis of system-wide technical issues to assist with the resolution of trouble tickets and follow escalation path to see issue through resolution. Participate in the Global AV Support and Strategy Committee

The Essentials
• Previous customer service experience required
• Must be able to communicate effectively and tactfully with all levels of personnel both written and verbal
• Must be able to perform duties comfortably in front of large groups of C-level and senior executives
• Must be able to make appropriate business decisions
• Must be able to pay close attention to detail and understand written and verbal instructions
• Must be able to work well under time-constraints

The Nice to Haves
• Bachelor's degree in related field or equivalent experience preferred

Jobcode: Reference SBJ-rvkjk7-3-17-184-90-42 in your application.