Virtual Reality Host

Job Description

Virtual Reality Host (Harry Potter Flagship) (REG FT)

Every great story has a new beginning, and yours starts here.

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, ''the stuff dreams are made of,'' we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Your New Role…

Warner Bros. is continuing to expand and evolve the Wizarding World of Harry Potter and Fantastic Beasts with the opening of Flagship Wizarding World stores, in key cities globally. These stores will bring to life the magic of Harry Potter and Fantastic Beasts for all Fans and Super Fans of the franchise. Flagship Retail will deliver incredible product, service and environments in spaces that truly celebrate the Wizarding World.  

This position will support the leadership hierarchy of the New York Flagship Wizarding World store by maximizing customer and fan engagement in an awe inspiring, best in class retail environment. One of the main responsibilities for this role will be to guide guests through our in store immersive experiences, facilitating a flawless journey throughout.

Your Role Accountabilities…

Customer Service:
• Consistently demonstrates a positive and seamless guest experience.
• Able to perform all roles within experience, depending on assignment for the day.
• Welcomes guests, assists with ticket purchase and check in.
• Informs guests about the upcoming show and experience, building excitement through scripted talking points.
• Transports each group to the assigned gear up room and introduces them to their show guide.
• Prepares customer for experience, assists them in to gear up, and leads experience within the space using the host tablet.
• Partners with the Show Guide to assist gear up/down and cleaning of equipment.
• Is comfortable commanding an audience using scripted talking points.
• Recommends additional experiences for guests in store.
• Builds excitement for guests by sharing personal experience and knowledge.

Store Operations:
• Register, cash handling and ticketing duties include ensuring that all transactions are complete and accurate through POS systems and host app.
• Checks in customers accurately using host app, regularly following up on lateness and no shows to maintain accurate records.
• Completion of daily and weekly safety and cleanliness audits using host tablet.

Financial Analytics:
• Delivers the steps of service for each experience in agreed timeframes to ensure shows run on schedule.
• Responsible in attaining delegated daily, monthly, or quarterly sales goals.
• Completion of requested reports and customer feedback to enhance the experience further.

Brand Representation:
• Maintain experience appearance to ensure that it is neat, clean & sanitized, and well maintained to meet the Company's customer experience standards.
• Maintain additional uniform pieces to create in world experience for customers.

Qualifications & Experience…
• Minimum 1 years' experience in premium retail, experience or hospitality industry.
• Ability to problem solve and respond to department priorities and direction
• Established time management, prioritization, and organizational skills
• Ability to communicate clearly and effectively with a positive attitude
• Ability to use scripted talking points to create an immersive customer experience.
• Strong conversationalist and ability to naturally engage with a wide range of guests.
• 'Everyday' technical knowledge, comfortable with tablet and application use (Microsoft, Apple, HP).
• Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays, and weekend shifts

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

The Legal Bits…
In compliance with local law, we are disclosing the compensation, or a range thereof, for roles that will be performed in New York City. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. The range listed is just one component of Warner Bros. Discovery's total compensation package for employees. Pay Range: $27,664.00 - $51,376.00 salary per year. Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards. In addition, Warner Bros. Discovery provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and paid time off (PTO).

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.

If you're a qualified candidate with a disability and you need a reasonable accommodation in order to apply for this position, please contact us at recruitadmin@warnermedia.com.

Jobcode: Reference SBJ-gx5x54-18-227-190-93-42 in your application.