Coordinator - People & Culture Operations

Job Description

Overview:

The role of People & Culture Services Coordinator is responsible for direct contact with customers and internal support of People & Culture Partners as well as the integrity and accuracy of all employee records and data in People & Culture Systems. Responsibilities include answering of employees' inquiries through the People & Culture Portal and case management system, troubleshooting questions related to the Tier 1-2 administration of benefits, compensation, HRIS and Case Management systems functionalities.

The People & Culture Services Coordinator will partner and collaborate with other members of the People & Culture Operations team to determine escalation protocols to ensure compliance within all operational SLAs.

Responsibilities:
• Support employees, line managers and external vendors with diverse queries and service requests across various communication channels, including case management, live chat, telephony and email.
• Serve as front line payroll & data administration, answering questions while escalating to People & Culture Services Specialist and P&C Operations management as needed.
• Support and guide employees on how to complete self-service transactions as required
• Manage and action cases requested by employees in SAP SuccessFactors and ServiceNow
• Process and improve employee data from self-service transactions as required
• Consistently execute People & Culture transactional services according to agreed service levels
• Work collaboratively as a global team with other areas of the People & Culture team or other Discovery teams (such as Global Technology & Operations) to resolve escalated or misdirected employee questions
• Ensure integrity and accuracy of employee records
• Perform data processing for all transactions in People & Culture systems
• Maintain organizational structures within the People & Culture systems
• Assist with testing related of People & Culture systems if required
• Participate in People & Culture projects and initiatives to improve processes and drive efficiencies system
• Conduct audits and quality assurance testing to ensure accuracy of transactions and processes
• Perform other responsibilities as assigned which may become essential to the position

Qualifications:
• 1+ years of professional customer service experience in a global organization (experience in HR administration is a strong asset)
• Knowledge of People & Culture (HR) Systems such as ServiceNow and Workday
• Fluency in French and English, both written and spoken
• Good communication skills and confidence to deal with people at all levels across the organization
• Ability to prioritize workload
• Good analytical skills
• Customer focus and team-working skills
• Ability to prioritize and address competing demands; multi-tasking capacity critical
• Strong organizational and time management skills, with attention to detail.
• Proficient in MS Office Suite (Excel, Word, PowerPoint, etc.)

Contract : Fixed Term contact

Warner Bros Discovery is an equal opportunity employer. We are committed to being an employer of choice, not just a good place to work, but a great and inclusive place to work. To that end, we strive to recruit and maintain a workforce that meaningfully represents the diverse and culturally rich communities that we serve. Qualified applicants will receive consideration for employment without regard to their ethnic background, religion, national origin, sex, sexual orientation, gender identity, or disability. If you are an individual with a disability and need an adjustment or special assistance during the application process, please let the recruiter know.

Jobcode: Reference SBJ-d9j4vk-3-145-186-6-42 in your application.