QC Operator (Temporary)

Job Description

Visual Data Media Services is a global provider of end-to-end digital media supply chain services to the entertainment industry with locations in London, Burbank and Bangalore. For over 26 years, the company has supplied award-winning, quality-driven content management, distribution, localization and media services that enable customers to deliver premium content in any format for any screen or platform, anywhere in the world.

DESCRIPTION

We are excited to announce that we currently have a position open for a QC Operator (Temporary) located in Burbank, California.

Candidates must be self-motivated, with superior work ethic and ability to work to strict delivery deadlines, with minimal direct supervision. Must have the ability to review and understand technical specs as they pertain to the creation of content for digital distribution platforms.

Position Overview:

The QC Operator is responsible for performing full technical evaluations of video and audio assets, including identifying and logging film and digital anomalies and other production artifacts created through mastering, transcoding, dubbing and/or conversion processes for a variety of major studios and distribution platforms.

Responsibilities:

• Perform master level quality control of digital and physical assets
• Knowledge of SD/HD, 2K, 4K specs and technical parameters
• Setting up file player systems or VTR machines for playback
• Diagnose origin of issues found during QC and discuss potential solutions for fixes
• Familiarize with network, platform and broadcast specs and QC assets accordingly
• Work with management, client services and fellow team-members to establish consistency across reporting
• Personally ensure the technical accuracy and quality of work produced in QC report.
• Resolve technical or deadline related issues with operational departments and client services towards a timely resolution
• Maintain company quality standards by adhering to checklists and departmental directives
• Represent and uphold all department policies and procedures and maintain an exceptional level of service for our customers
• Participate in training, as needed
• Undertake additional department duties as required

Desired Skills and Experience:

• 3+ years of Quality Control experience in a post-production environment
• Must be able to use and understand vector, waveform and audio scopes and provide measurements
• Results oriented with strong attention to detail
• Excellent interpersonal and both written and verbal communication skills
• Strong knowledge of film and video based post production workflow and how they apply to industry specs
• Strong ability to follow direction, work unsupervised, at a fast pace in a calm and collected manner
• Ability to troubleshoot and act as a critical thinker

Qualifications/Skills/Abilities:

• Solutions oriented, “Can Do” attitude
• Exceptional people skills
• Active listener and superior communicator
• High level of customer service
• Knowledge of business and service methods
• Ability to read, write, speak and understand English
• Knowledge of television production equipment and software is required
• Knowledge of studio-based production and post production techniques required
• Understanding of technical workflows is required
• Positive, collaborative and unselfish interpersonal skills with strong verbal, written communication skills, including the ability to effectively convey requests and ideas to editors, graphic and audio designers, talent, etc., are required
• Strong understanding of the organization’s goals and objectives
• Willing and able to learn, understand, and grow with the business
• Team-oriented in a highly collaborative environment
• Can conform to shifting priorities, demands and timelines
• Flexible during times of change
• Ability to present ideas in user-friendly language
• Able to execute tasks in a high-pressure environment
• Proficiency in Word & Excel with basic math skills
• Good organizational and project coordination skills are necessary, including the ability to compile materials. Good problem solving skills and the ability to multitask and work effectively under changing priorities and time constraints
• Willingness to work nights, weekends, flexible hours, work on location, etc.
• Knowledge of business and customer service and service methods
• Skill in understanding written sentences and paragraphs in work related documents
• Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Skill in communicating effectively in writing as appropriate for the needs of the audience
• The ability to work independently at tasks that require concentration
• Language and communication skills to receive instructions, follow directions, and work both productively and safely

Physical Demands:

• Continual computer keyboard and monitor use while sitting to perform desk-related work for extended periods of time.
• Occasional walking, grasping, reaching, bending, carrying, and lifting (up to 20 lbs.).
• Position may require employee to be available to work overtime, depending on the Company service requirements.
• Position may require employee to be available to work 8 hours a day and 5 days a week, depending on the Company scheduling requirements
• While performing the duties of this job, the employee is regularly required to talk and hear
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job

Meal Periods:

Visual Data Media Services authorizes and provides an unpaid meal period, which must be taken for at least thirty minutes and it must commence before the end of the fifth hour of employment. If a non-exempt employee works more than ten hours in one day, the employee may take a second unpaid meal period of at least thirty minutes, which may be waived by mutual consent of both the employer and employee provided the first meal period was taken as long as a Meal Break Waiver Form is on file with Human Resources. If the total work period per day is no more than six hours, the meal period may be waived by mutual consent of both the employer and employee.

Rest Breaks:

Visual Data Media Services authorizes and provides duty-free rest periods for all non-exempt employees. Rest periods consist of at least ten minutes of "net" rest time for each four-hour work period or a major fraction thereof. Rest periods generally occur in the middle of the work shift to the extent practicable. Rest periods are not documented in employee time records.

Work Environment:

The QC Operator position works in an office environment, utilizing a phone, computer and printed data to perform work. The office environment is typically quiet with ambient temperatures that are normally controlled by heater units or A/C units. The QC Operator often sits for long periods of time and may work in a time-sensitive environment related to client and service completion, resulting in a demanding and fast paced environment.

Accommodations:

In the event that an employee is or becomes disabled from performing one or more of the essential functions of the job, Visual Data Medial Services will engage in an interactive dialogue in a good faith attempt to identify a reasonable accommodation that permits a qualified employee to perform the essential functions of the employee’s job if the requested accommodation does not result in an undue hardship to the company.

Jobcode: Reference SBJ-r792p9-18-191-88-249-42 in your application.