Account Coordinator

Job Description

Summary:

The Account Coordinator role is an entry level position in our Client Services department. Account Coordinators are trained and mentored by Account Managers, Account Directors and the Director of Client Services in all aspects of customer service and account management. Account Coordinators are responsible for assisting and supporting the Client and for the creation of clients’ physical and file-based assets, for delivery across multiple, broadcast, VOD, and internet platforms worldwide, from initiation of order, through to invoice.

Requirements

Essential Duties and Responsibilities:

Support Account teams by way of:

• Track media orders throughout operations, ensuring that services are completed and signed off by their respective due dates, including daily communication with departments to confirm deadlines are on target
• Creates media orders within Media Pulse
• Support the preparation of orders for final invoicing
• Assistance with updating client/ internal trackers and portals
• Research of assets and special projects
• Maintains a high level of customer service to clients
• Supports Administrative department as needed with reception coverage, credit card captures, and client concierge
• Perform other related duties as assigned or related to position

Education and Experience:

• 1+ years of post-production or media distribution experience preferred
• Results oriented with strong attention to detail
• Experience with organizing and managing multiple priorities
• Excellent written and verbal communication skills

Qualifications:

• Ability to read, write, speak and understand English
• Positive, collaborative and unselfish interpersonal skills with strong verbal, written communication skills
• Strong understanding of the organization’s goals and objectives
• Willing and able to learn, understand, and grow with the business
• Team-oriented in a highly collaborative environment
• Can conform to shifting priorities, demands and timelines
• Flexible during times of change
• Ability to present ideas in user-friendly language
• Able to execute tasks in a high-pressure environment
• Proficiency in Word & Excel with basic math skills
• Good organizational and project coordination skills are necessary, including the ability to compile materials. Good problem -solving skills and the ability to multitask and work effectively under changing priorities and time constraints.

Skills/Abilities:

• Knowledge of business and customer service and service methods
• Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Skill in communicating effectively in writing as appropriate for the needs of the audience
• The ability to work independently at tasks that require concentration
• Language and communication skills to receive instructions, follow directions, and work both productively and safely

Jobcode: Reference SBJ-rz1zp2-3-147-104-120-42 in your application.