Job Description
Role x You:
This role will be responsible for providing 1st line infrastructure technology support, primarily in North America, but also supporting EMEA and APAC as needed.
Responsibilities:
Help Desk
• Acknowledges Help Desk tickets in a timely manner.
• Resolves tickets and documents the solution in the VICE Support ticket software.
• Offers guidance to the Help Desk when necessary.
• Assists Help Desk with resolving issues.
End-user Support, Troubleshooting and Inventory
• Configures and deploys new computers, creates and deploys images, and reconfigures computers for redistribution.
• Provides assistance with desktop and cloud-based applications.
• Troubleshoots existing computers and printers and all associated peripherals.
• Installs and troubleshoots standard and customized Departmental applications.
• Assists in documenting various software used by staff.
• Provide weekend coverage to departments per rotation schedule.
Audio Visual Support
• Supports equipment in conference rooms and meeting rooms.
Special Projects (as needed)
• Participate in special projects such as new hardware and software deployments.
• Maintain asset management platform which will serve as database for all physical and digital technology assets on a global scale
• Develop and maintain technology procurement process on a global scale
• Discover opportunities for IT to enhance departmental workflows and processes, both within and outside of the IT department
• Communicate opportunities to leadership and drive development to meet business goals
Equal Opportunity Employer:
VICE Media (VICE.com, VICE Studios, VICE TV, Virtue, VICE News, Refinery29, PULSE Films, i-D) is an equal opportunity employer. We view everyone as an individual, and we understand that inclusion is more than just diversity – it's about belonging. We celebrate the fact that everyone is unique, and that's what makes us so good at what we do. We pride ourselves on being a company that embraces difference and truly represents the global clients we work with.
Jobcode: Reference SBJ-rejv62-35-172-110-179-42 in your application.