Technical Engineer Client Services & Support

Job Description

Overview & Responsibilities

The ViacomCBS Technology department supports our global content company through the delivery of a high quality viewing experience, system infrastructure support, and creating innovative ways for our employees to collaborate. If you are interested in a strategy that has growth, transformation, and on-going innovation where you can help ''reinvent the broadcasting wheel'' ViacomCBS Tech has a role for you…

The Technical Engineer, Client Services and Support, is a partner to our business and our other IS&T teams. By understanding our technology stack & the business, the Technician is a subject matter expert and person who end users can look to for support.

You are the person the site manager will look to, to keep things running. You will handle supporting local and remote users as well as helping on projects and events. In Client Services you will have an opportunity to deliver highly visible solutions, aid in improving the operation of our business and take part in a dynamic, changing industry.
• Provide operational support for CBS Sports and Sports Network business units, such as remote/phone/in-person problem diagnosis, break/fix support, request fulfillment, how-to dialog, and project support
• Responsible for the deployment, configuration and troubleshooting of end user hardware and related peripherals, software installation and licensing, and network troubleshooting for all end user systems
• Assists in onboarding for new hire staff and contractors, working closely with HR department and internal team members
• Responsible for handling issues escalated from Service Desk or other CBS Tech. colleagues
• Participates in testing potential new technology/processes/potential solutions and helps to make recommendations
• Must be willing to travel locally between ViacomCBS supported locations, as well as travel to remote events when needed
• Must be available for additional hours on evenings and weekends (as needed)

Basic Qualifications
• 3-5 years of IT experience supporting end users in a corporate environment
• Strong knowledge of Windows and Mac operating systems, as well as Microsoft Office iOS and Android and collaboration products such as Slack and Zoom
• Experience with networks and networking concepts such as switches, firewalls, routing, DNS, DHCP and VPNs
• Strong analytical and troubleshooting skills along with good interpersonal and written & oral communications skills with an ability to effectively guide and support end users and executive-level users, and the ability to work well within the CBS IT team

Additional Qualifications
• Experience with Microsoft Active Directory
• Familiarity with Enterprise Management tools such as JAMF, SCCM, BigFix, ServiceNow and JIRA
• Familiarity with Windows Server OS
• Familiarity with Adobe Creative Cloud, and professional-grade graphics products from Autodesk, Maxon, Red Giant, etc.
• BA in Computer Science or Media related field, applicable industry certificates, or equivalent experience
• Must be able to lift 35 pounds of computer equipment, carry, and set-up.
• Indoors at New York office.
• Potential for travel to remote sports events

ViacomCBS is an equal opportunity employer (EOE) including disability/vet.

Jobcode: Reference SBJ-gxo6jo-3-142-144-40-42 in your application.