Desktop Support Engineer

Job Description

Desktop Support Engineer

Function: Technology

Reports into: Desktop Operations Manager

Unleash your potential in a place you belong!

Come and join a culture where content, people and ideas merge. An exciting and open place where your talents can truly thrive. Ready? This could be the start of something special.

At ViacomCBS, we have an iconic portfolio of brands, like Paramount, MTV, Nickelodeon, and many more - but it's our employees that make it unique. You could be the next addition to our incredible team.

Is this the role for you?

The Desktop Services Engineer will be working as a member the UK based desktop team performing 2nd line support for the workstation and application environment including the relevant infrastructure. This includes Workstation / application builds and deployment including workstation related projects to the business. This team works under the ITIL Framework.

What will you be doing?
• Ownership of Incident & Problem management requests relating to the workstation environments
• Working on projects and tasks as directed by the Desktop Operations Manager, meeting the required standards and expectations to the business
• Working with the Desktop team on tuning the Workstation environment according to the business needs
• Working to ensure Workstation Integrity is always maintained and Performance issues are quickly addressed
• Support and Maintaining Application packaging and deployment
• Handling day-to-day workstation 2nd line support enquires
• keeping the central Desktop documentation repository for all Desktop staff to access up to date with relevant changes
• Assisting the team lead in the diagnosis of inconsistencies relating to workstation and Business and Application issues
• Working to ensure support expectations are met whilst promoting good customer service
• Assist in developing opportunities for improving service and product delivery for workstation requirements
• Embrace the 'One ViacomCBS' approach and encourage collaboration and team working
• Be an ambassador for all VCNI channels, internally and externally
• Adopt and promote the ViacomCBS values and support a culture of inclusion

What are we looking for?
• Experienced working to the ITIL Framework (ITIL Foundation v3 or v4 certification preferred)
• Complete understanding of workstation operating systems including Microsoft and Apple
• Experience of providing application support to standard workstation products
• Technical experience of Microsoft infrastructure applications (Active Directory, Group Policy, SCCM & Jamf)
• Must understand the value and potential of technology in business.
• Must also understand process and workflow
• Experience of call logging and reporting systems
• Attentive and Diplomatic Listener; particularly when dealing with clients
• Able to explain Technical concepts to non-Technical people
• Able to gain and share knowledge equally
• Able to spend one or two nights away per month without upsetting domestic situation
• Able to commute reliably to office base
• Able to work extended hours on occasions when required
• Mature, credible, and comfortable in dealing with senior management
• Reliable, tolerant, and determined
• Empathic communicator
• Well-presented and business like
• Sufficiently mobile and flexible (you will be on a rota of 3 shift patterns ranging between 8am and 7pm) with the option to take on out of hours overtime between 7pm and 8am though that is not a necessity)

Desirable
• Good understanding of IT within a media business

Everything else!

We offer an inclusive environment where you can really be yourself and find your niche. You'll get to work alongside streaming platforms you can be proud of, with content that touches millions of lives. Plus, you can learn about the things we're doing to make the industry more sustainable, and enjoy lots of perks:
• A monthly streaming fund
• All the health and financial benefits you'd expect, and some you wouldn't
• Flexibility to own the way you work
• Mental health activities and support
• All manner of BBQs, socials and events

What are you waiting for? Put in your application!
Our Values
Our values are intertwined and work together to drive the business outcomes we seek, and once combined we believe these will power our company forward.
Optimism & Determination

We share a positive belief that we can navigate and thrive in the landscape ahead.

Inclusivity & Collaboration

We embrace new and diverse voices, act with care and work together to capture opportunities and manage through challenges.

Agility & Adaptability

We think entrepreneurially, are resilient in change and move quickly to anticipate and create what's next.

#LI-VJ1

ViacomCBS is an equal opportunity employer (EOE) including disability/vet.

If you have any difficulties in applying or require access needs arising from a mobility or any other impairment please let us know by emailing uk.recruitment@vimn.com or calling 0207 555 1234. We can then ensure your experience and visit is as smooth and enjoyable as possible.

ViacomCBS believes in creating environments that allow our primary focus to remain on providing entertainment, education and information to our millions of viewers around the world. As part of this commitment to health and safety, ViacomCBS requires COVID-19 vaccines for current US employees, including all newly hired employees. Union employees are subject to what is outlined in their applicable collective bargaining agreement.

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As ViacomCBS begins the process of returning to the office in the US, there are a few key dates to keep in mind
• The first dose of the Moderna vaccine should be no later than November 29.
• The first dose of the Pfizer vaccine should be no later than December 6.
• The J&J vaccine should be administered no later than December 27.

Jobcode: Reference SBJ-rv9wbj-3-129-23-30-42 in your application.