Student Administrator and Marketing Assistant

Job Description

Abbey Road Institute is an educational initiative from Abbey Road Studios. The Institute offers an Advanced Diploma in Music Production and Sound Engineering to aspiring producers, musicians and engineers. The Institute is a joint venture between Universal Music Group and outside investors. We have schools in London (at the world-famous Abbey Road Studios), Melbourne, Paris, Amsterdam, Frankfurt and Berlin. As a growing business our goal is to open new schools globally in the coming years.
Our staff come from diverse social, cultural and educational backgrounds, with different personalities and experiences. It is our goal to embrace those differences and to allow each and every employee to develop their own individual style and apply it into the workplace at Abbey Road Institute. Staff epitomise Abbey Road Institute's core values which are:
• Commitment to professional excellence: in training, in learning and in teaching in student support and in corporate operations
• A culture of high standards, innovation and quality enhancement.
• Teamwork and collegiality
• A global perspective with respect for individual differences and diverse cultures
• The application of technical mastery and analytical skill to working environments in Audio Engineering and Music Production
• Entrepreneurial-ism and industry links to achieve sustainable growth
• Open intellectual enquiry and lifelong learning

Abbey Road Institute is an equal opportunities employer and committed to the principle of diversity.

Reporting to the Campus Manager, the primary role of the Student Administrator is to organise and administer the process of recruiting students to the Institute and provide administrative support throughout a student's programme. They are the first point-of contact for all enquirers to the Institute, students and academic staff and must providing a high-quality service at all times.

The person in this role will also provide support for marketing activities. This will include assisting with recruitment events, delivering the Institute's digital marketing strategy and helping to organise alumni activity. Abbey Road Institute is a global business with a growing network of campuses around the globe. Our head office is in London and this role will include providing occasional administrative support to the Global team.

Key Relationships
• Campus Manager
• Programme Director
• Head of Marketing
• Technicians
• Abbey Road Studios booking team

Skills and Experience

Be operational
• Provide a high-quality of customer service to all enquirers, students, staff and visitors, delivered with friendly diplomacy, tact and confidentiality
• Assist the Campus Manager with tours of the Institute
• Learn the key elements of the Institute's courses and student experience to be able to communicate this information to external audiences and answer detailed questions
• Be proactive in understanding and empathising with student issues
• Ensure a positive student experience by providing a welcoming and supportive environment at all times
• Liaise with the Abbey Road Studios' booking team to support commercial studio hire

Be administrative
• Respond promptly and accurately to prospective student and student enquiries, face-to-face and by email
• Maintain accurate student records on all relevant databases and analyse information where appropriate
• Support the organisation of student-related and recruitment events such as Open Days, Induction and Graduation
• Proactively follow up with enquirers to the Institute using the most appropriate method of communication, e.g. phone, email, in person, through social media etc.
• Provide administrative support to Institute management
• Contribute to social media content for ARI London across Instagram, Facebook and Twitter to engage with students, building and maintaining close links to improve student engagement, satisfaction and success
• Support regular marketing activities such as monthly newsletters and writing content for the web such as staff/alumni profiles
• When required, provide reports to management in a timely manner
• Make effective use of social media to engage with students, building and maintaining close links to improve student engagement, satisfaction and success
• Ensure recruitment related information on the Institute website is accurate and take responsibility to communicate any required changes as soon as possible
• Provide administrative support to Institute management and prepare agendas and transcribe minutes as requested and when required
• Assist the Campus Manager to implement School policies and procedures
• Undertake visa administration duties, monitoring and reporting

The above list is not exhaustive and is subject to change. The post holder may be required to undertake other duties within the scope of the post.

Qualifications, Experience and Personal Qualities
• Proven experience in customer relations (ideally in a student related role)
• Demonstrated experience in an equivalent role
• High school qualifications or diploma
• Strong phone contact handling and active listening skills
• Excellent communication and presentation skills
• Ability to multi-task, prioritise, and manage time effectively
• Experience in a multicultural environment
• Problem-solving skills
• High degree of computer literacy
• Attention to detail to ensure accuracy with administrative tasks

Experience
• Direct experience in the provision of high-quality customer service, including face-to-face services (Essential)
• Working effectively in a busy administrative role. (Essential)
• Working on multiple activities within tight deadlines (Essential)
• Working with complex databases, ensuring accuracy throughout (Essential)
• Dealing with confidential and sensitive information (Essential)
• Experience of and confidence in dealing with a wide range of people at all levels in an organisation (Essential).
• Organising high-quality events and meetings (Desirable).
• Communicating effectively using a variety of media, including email and social media (Essential)
• A passion for music and an interest in how it is produced (Desirable)
• An understanding of the music production process (Desirable)
• Working with International Students (Desirable)
• Using the home office's sponsor management system (Desirable)
• Familiarity with Adobe Creative Cloud (InDesign and Photoshop) or willingness to learn

Person specification
• Friendly, approachable manner with a helpful 'can-do' attitude with personal commitment to excellence in service provision
• Complete awareness of confidentiality issues and an ability to maintain confidentiality
• Understand the issues affecting students and the ability to deal with sensitive student issues in a calm and professional manner with an awareness of cultural differences
• Enthusiasm for team working and a willingness to provide cover for colleagues as required to meet the needs of the service
• Positive attitude to change with a willingness to adapt systems and processes to ensure maximum efficiency and effectiveness

Your Benefits
• Group Personal Pension Scheme (between 3% and 9%)
• Private Medical Insurance
• 25 paid days of annual leave
• Interest Free Season Ticket Loan available
• Holiday Purchase scheme
• Dental and Travel Insurance options
• Cycle to Work Scheme
• Salary Sacrifice Cars
• Subsidised Gym Membership
• Employee Discounts (Reward Gateway)

Just So You Know…

The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However, the business operates in an environment that demands change and the jobholder's specific responsibilities and activities will vary and develop. Therefore, the job description should be seen as indicative and not as a permanent, definitive and exhaustive statement.

Jobcode: Reference SBJ-rj2n20-3-15-147-53-42 in your application.