Senior Systems Engineer

Job Description

We are currently seeking an exceptional senior systems engineer to be a key member of our Operations Center. They will apply their strong server and cloud management skills in a global enterprise to ensure the smooth and efficient ongoing operation of the UMG Global infrastructure. A high level of diverse technical skills for troubleshooting and problem analysis is required, along with the ability to clearly communicate the results of problem analysis to business stakeholders, IT support teams, and network providers to quickly and effectively resolve operational issues. This position requires established and proven experience in a global environment. In addition to having strong technical skills, you must be comfortable in effectively communicating with business end users, technical IT teams, business partners, network providers, and business process outsourced vendors, all while being sensitive to a wide diversity of cultural and technical backgrounds in a global business environment.

Skills & Experience

Skills & Experience

Be Knowledgeable
• Diagnose and solve problems, frequently under time constraints and business pressure
• Provide detailed capacity and performance analysis
• Ensure Root Cause Analysis for any critical service issues is completed as appropriate
• Monitor infrastructure operational alerts e.g. environmental, server performance and devices and escalate as necessary
• Maintain high quality process and procedure documentation
• Maintain and implement high quality operational standards, processes and procedures
• Maintain redundancy, backup and recovery processes, and disaster recovery procedures
• Maintain & enhance knowledge of key technologies
• Monitor and tune systems to identify and eliminate issues and potential bottlenecks
• Research system vulnerabilities and provide documentation for future use implementing corrective actions as required

Be Collaborative
• Provide support and configuration assistance to application teams deploying at public Cloud providers (AWS, Azure, & GCP)
• Work with vendors and global/regional IT groups to resolve problems in a timely manner
• Serves as primary escalation point for the UMG Application communities and Sourcing Provider(s) for operational issues, ensuring timely resolution & communication
• Works with internal customers, teammates and 3rd party Providers to ensure operational delivery of the cloud and server infrastructure
• Mentor and provide knowledge transfer to team members
• Participate in on-call rotation, and as such, work out of standard business hours will occasionally be required

Person Specification

Necessary
• Proven experience split between traditional server management and enterprise Cloud systems (AWS, Azure, Google or equivalent
• K nowledge of Chef and Terraform or equivalent
• Strong knowledge of virtualization technology (VMware, Hyper-V or equivalent
• Must possess strong people skills and the ability to be both diplomatic and firm
• Experience in highly available 24x7 production environment
• Fluency in operating system administration and tools including Microsoft, Mac OS X, Linux, Python, PowerShell or equivalent
• Real world experience with scripting (*nix Shell, PowerShell, Python, PHP or equivalent) to develop automation and reporting
• Practical (hands-on) grasp of LAMP (Linux, Apache, MySQL, PHP) and Microsoft (Windows Server, IIS, MS SQL) or equivalent technologies
• Full understanding of hypervisors and virtual machines (VMware, Hyper-V or equivalent)
• Proven experience with Amazon AWS and Microsoft Azure or equivalent (Google Compute a plus) in an enterprise setting
• Solid understanding of key cloud design concepts such as ''High Availability'' (HA), ''Elastic Load Balancing'' (ELB) or equivalent, especially in relation to modern disaster recovery (DR) methodologies and cloud-based solution design
• Experience managing large cloud server infrastructure on AWS and/or Azure Clear understanding of AWS-specific services and terms (EC2, S3, RDS, AZ, CloudWatch, CloudFormation, CloudTrail or equivalent)
• Deploying, managing, and operating scalable, highly available, and fault tolerant systems on AWS
• Migrating an existing on-premises application to AWS
• Implementing and controlling the flow of data to and from AWS
• Selecting the appropriate AWS service based on compute, data, or security requirements
• Identifying appropriate use of AWS operational best practices
• Estimating AWS usage costs and identifying operational cost control mechanisms
• Communicate clearly in both the written and verbal mode to technical and non-technical audiences
• Manage time well in a high-interrupt operational environment. Handle the details of several technical tasks simultaneously.
• Customer and service delivery oriented
• Ability to mentor technical operations staff in appropriate technologies, as needed
• Be an excellent and creative problem solver

Desirable
• MCSE & Unix certifications preferred (or equivalent)
• Exposure to version control and release management concepts and tools, particularly Git (GitHub / Bitbucket or equivalent) for code branching and merging Familiarity with Cloud Management Platforms (RightScale, Nagios, CliQr, Scalr or equivalent)
• Experience in service management
• International experience is beneficial. Additional languages a plus

Your Benefits
• Group Personal Pension Scheme (between 3% and 9%)
• Private Medical Insurance
• 25 paid days of annual leave
• Interest Free Season Ticket Loan
• Holiday Purchase scheme
• Dental and Travel Insurance options
• Cycle to Work Scheme
• Salary Sacrifice Cars
• Subsidised Gym Membership
• Employee Discounts (Reward Gateway)

Just So You Know…

The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However, the business operates in an environment that demands change and the jobholder's specific responsibilities and activities will vary and develop. Therefore, the job description should be seen as indicative and not as a permanent, definitive and exhaustive statement.

Jobcode: Reference SBJ-rezwn5-3-21-248-47-42 in your application.