Network Engineer

Job Description

We are currently seeking a network engineer for our IT Operations Team to support the smooth and efficient operation of the UMG Global Network. Strong technical skills for troubleshooting and problem analysis is required, along with the ability to clearly communicate to internal clients and teams. A working knowledge of network technologies, LAN/WAN/Wireless technologies, VOIP and Collaboration Solutions, remote access solutions, network security, identity management, DNS, and DHCP is desired.

In addition to having strong technical knowledge, you must be comfortable in effectively communicating with business end users, technical IT teams, business partners, network providers, and business process outsourced vendors, all while being sensitive to a wide diversity of cultural and technical backgrounds in a global business environment.

• Diagnose and solve problems, frequently under time constraints and business pressure
• Contribute to detailed network performance analysis for application traffic
• Work with network vendors and global/regional IT groups to resolve problems compliant with SLAs
• Support firewalls and the remote access environment, including client VPN
• Conduct maintenance and patching of the operational environment with appropriate testing
• Assist in the implementation of new networks and upgrades
• Provide Wide Area Network reliability, availability, and performance reporting
• Maintain high quality network documentation
• Maintain and implement high quality operational standards, processes and procedures
• Maintain network redundancy, backup and recovery processes, and disaster recovery procedures
• Build partnerships and trust with other information technology areas, vendor technical staffs, and customers in the business units.
• Identify opportunities and implement solutions to improve availability, reliability, efficiency, performance and overall service
• Maintain & enhance knowledge of key technologies
• Participate in on-call rotation, and as such, work out of standard business hours will occasionally be required

Bring Your VIBE:
• Experience providing WAN & LAN support in diverse environments for a minimum of two years
• Cisco Certification (CCNA or higher)
• Demonstrate a working knowledge with the following:
• Network infrastructure (WAN, MAN, LAN, Wi-Fi, QoS for Data, Voice, and Video)
• Network protocols (IP, OSPF, BGP, RIP, IPSec, etc.)
• MPLS / VPN / Hybrid WAN / SD-WAN / Metro Networks / leased lines
• Network Hardware (Cisco routers and switches, cabling, Palo Alto firewalls)
• Network configuration related to Cloud Providers such as AWS, Azure, and GCP
• Network Automation tools and methodologies (Puppet, Chef, Ansible)
• Ability to code in common scripting language, Python preferred
• Network performance analysis and reporting
• Remote Access solutions (client VPN, small office VPN, business to business VPN)
• Network security (firewalls and security monitoring)
• Public and private DNS (Microsoft/AWS Route 53), DHCP
• Network Monitoring & troubleshooting (PRTG, Nagios, MRTG, Wireshark, NetFlow, Riverbed Profiler, SNMP)
• Identity Management (Active Directory, ADFS, Azure AD, 2 Factor Auth, TACACS, Cisco ACS, Radius, PEAP)
• VOIP and Collaboration Systems (Skype for Business, Teams, Slack, Avaya)
• Operating systems: Microsoft (Server and Desktop), Mac OS X, Linux
• Microsoft Office 365 & Visio Professional
• Excellent oral and written communication skills, with an ability to communicate effectively at all levels of the organization
• Proven ability to work effectively within and across teams, developing and maintaining collaborative relationships with people from different cultures and diverse backgrounds

Desirable:
• Bachelor's Degree in Computer Science or Engineering or closely related field or comparable education and experience
• Understanding of basic Dev/Ops methodologies including sprints, scrums, and workflows
• International experience is beneficial. Additional languages a plus
• Experience developing and following Incident, Change, and Problem Management processes within an ITIL based framework
• ITIL Foundation Certification a plus

Perks Playlist:
• Be part of an entrepreneurial, global organization that values authenticity, drive, creativity, relationships, and a competitive spirit
• Comprehensive medical, dental, vision, and FSA options, as well as:
• 100% coverage for out-patient mental health services
• Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year)
• A lifetime fertility support allowance of $30,000 to plan participants
• Student Loan Repayment Assistance and Tuition Reimbursement
• 100% immediately vested 401(k) match on the first 5% of your contribution on eligible compensation
• • Variety of ways to prioritize much-needed time away from work including:
• Flexible Paid Time Off (PTO) for exempt employees
• 3-weeks PTO for non-exempt employees
• 2-weeks paid Winter Break
• 10 Paid Holidays (including Juneteenth and Wellbeing Day)
• Summer Fridays (between Memorial Day and Labor Day)
• Generous paid parental leave for every type of parent

Disclaimer: This job description only provides an overview of job responsibilities that are subject to change.

All UMG employees are currently required to be fully vaccinated against COVID-19 or provide proof of a negative PCR or Antigen test before entering any Company offices unless they have been approved for an exemption or unless prohibited by applicable law.

Universal Music Group is an Equal Opportunity Employer

We are an E-Verify employer.

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Job Category:
Technology

Salary Range:
$69,867 - $165,330

The actual base salary offered depends on a variety of factors, which may include, as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. All candidates are encouraged to apply.

Jobcode: Reference SBJ-d2v8yy-3-145-36-10-42 in your application.