E-Commerce Manager

Job Description

The Verve Label Group (VLG), a division of Universal Music Group based in New York City, comprises some of the greatest label imprints in jazz, classical, and beyond including Verve Records, Verve Forecast, Impulse!, Decca Records, Decca Classics, and Deutsche Grammophon among others. VLG's current roster includes Max Richter, Jon Batiste, Diana Krall, Ludovico Einaudi, Tank and the Bangas, Kurt Vile, Blake Mills, Shabaka Hutchings, Madison Cunningham, Samara Joy, and many more.

Verve Label Group is looking for a highly coordinated E-Commerce Manager to oversee the development and utility of the Verve Label Group's income-generating sites. The E-Commerce Manager will be required to conduct research on effective website layouts and features, advise on evidence-based and experimental changes to our platforms, and monitor the effectiveness of strategies by inspecting standardized metrics.

How you'll CREATE:
• Oversee and develop a large roster of ecommerce stores under the Verve Label Group umbrella.
• Devising strategies that harness sales-related insights, prevailing standards, and novel developments to encourage sales in our online store.
• Executing new store development with the central ecommerce team and meeting all required launch dates.
• Liaise with project manager and artist management to develop meaningful product offerings while staying on brand
• Coordinating and collating all required store assets and new offers with relative project management team.
• Analyzing sales related metrics to ensure product is arriving at our warehouse and orders are being fulfilled with the goal of meeting expected customer delivery timelines
• Collaborate with clients and vendors to ensure deadlines are met and all issues are effectively communicated and resolved
• Creating a calendar of promotional sales campaigns to drive store traffic and sales.
• Analyzing traffic and sales to measure the effectiveness of marketing strategies
• Develop a superior customer experience from pre to post-sale engagement with the goal of building a loyal customer base.
• Proactively identify project-related issues and facilitate problem resolution with appropriate parties
• Routinely provide updates about relevant trends and innovations in e-commerce
• Reporting weekly and monthly sales reports

Bring your VIBE:
• 3-5 years of experience working e-commerce
• Proficient in Google Analytics, Excel & Microsoft Office
• Ability to manage multiple projects while maintaining deadlines
• Demonstrated ability to effectively collaborate with many individuals and teams.
• Ability to comfortably manage multiple projects at a time, while staying on deadline and sustaining quality of work.
• Identify and set priorities which accurately reflect the relative importance of job responsibilities and department initiatives
• Ability to quickly and calmly react to changing organizational needs and deadlines, both internal and external.
• Proactive and adept problem solver; ability to come up with inventive solutions on the fly.
• Extremely detail oriented and organized.
• Strong working knowledge of Product, Inventory and Order management systems
• Exceptional analytical skills
• Very strong communication skills
• Ability to work independently and follow through on assignments with minimal direction

Perks Playlist:
• Competitive Compensation Package including Salary, Benefits and Generous 401k Savings Plan
• Paid Time Off – Paid Holidays, Two (2) paid weeks for ''Winter Break'' season, Wellness Fridays
• Student Loan Repayment Assistance
• Employee Developmental Support
• Annual Gym Reimbursement Package
• Pet Insurance, plus much more!

Disclaimer: This job description only provides an overview of job responsibilities that are subject to change.

All UMG employees are currently required to be fully vaccinated against COVID-19 or provide proof of a negative PCR or Antigen test before entering any Company offices unless they have been approved for an exemption or unless prohibited by applicable law.

Universal Music Group is an Equal Opportunity Employer

We are an E-Verify employer.

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Job Category:
eCommerce

Salary Range:
$58,500 - $110,440

The actual base salary offered depends on a variety of factors, which may include, as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. All candidates are encouraged to apply.

Jobcode: Reference SBJ-rzqz8n-18-191-211-66-42 in your application.