Coordinator North America Client Services

Job Description

Universal Music Publishing Group (UMPG) is the leading global music publisher with more than 57 offices in 47 countries. UMPG has some of the most important contemporary songwriters and artists on its global roster. UMPG is also the leading production music group in the world with a diverse and comprehensive portfolio of UPPM-owned repertoire. UPPM is the preeminent supplier of high-level production music throughout the world and serves the burgeoning business that creates, produces, and licenses music for use in film/TV, advertising, broadcast and corporate clients.

This position will have responsibility for researching and correcting data errors & anomalies to continually improve data quality and the production of distribution statements to royalty recipients.

This position will be responsible for dealing with the work assigned in order to successfully deliver varied services across the value-chain for multiple customers, many with concurrent deadlines. This position reports into the NA Administration Services Team Senior Manager and will perform various tasks across numerous projects and processes within the functional remit of the team.

How you'll CREATE:
• Assist in Royalty Window (client portal) account creation & maintenance.
• Enter demo and copyright fee costs into royalty system.
• Assist in quarterly and semi-annual payment and statement generation.
• Correct data errors and anomalies, provide research, and answer requests for business and financial information related to works and income from both internal and external customers.
• Assist in implementing vendor maintenance forms submitted by clients.
• Assist in Unclaimed Property reporting.
• Manage statement reprint requests.
• Assist in answering queries received via customer service email inbox and phone hotline.
• Ad hoc projects and responsibilities as required in response to changing business requirements

Bring your VIBE:
• Fast and accurate data-entry with attention to detail and understanding of how that data affects the value-chain.
• The ability to identify issues and propose and implement solutions in response to day-to-day challenges within the role.
• Capable of learning quickly how to perform research and analysis of issues to provide useful information and insight.
• Comfortable numerically, with knowledge or ability to learn how to do financial calculations and analysis, including royalty calculations.
• Solid Microsoft Office skills, particularly Excel with the ability to learn customized systems. Data management and comparison via Excel would be an advantage.
• A collaborative team member able to work with the team Manager, coordinator and colleagues in the NA and Global Administration Teams
• Open-minded, flexible and cooperative with the ability to prioritize so that client needs are met consistently
• Responds appropriately to direction regarding deadlines, deliverables, key performance indicators and service levels
• Work towards team/department/company objectives and takes pride in meeting targets and satisfying internal and external customers
• Ability to escalate issues appropriately in a timely and professional manner
• Experience in the music publishing industry is helpful but not required. A willingness to learn the detail of the business and its process is important

Perks Playlist:
• Competitive Compensation Package including Salary, Benefits and Generous 401k Savings Plan
• Paid Time Off – Paid Holidays, Two (2) paid weeks for ''Winter Break'' season, Wellness Fridays
• Student Loan Repayment Assistance
• Employee Developmental Support
• Annual Gym Reimbursement Package
• Pet Insurance, plus much more!

Disclaimer: This job description only provides an overview of job responsibilities that are subject to change.

All UMG employees are currently required to be fully vaccinated against COVID-19 or provide proof of a negative PCR or Antigen test before entering any Company offices unless they have been approved for an exemption or unless prohibited by applicable law.

Universal Music Group is an Equal Opportunity Employer

We are an E-Verify employer.

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Job Category:
Administrative

Jobcode: Reference SBJ-rjj65w-3-14-6-194-42 in your application.