Senior Operations Engineer

Job Description

The Team
45 years ago, we changed the face of television, and we continue that today by building and delivering next-generation entertainment and technology solutions across the globe. Our innovations impact advertising, data management, information security, content creation and delivery, business operations, broadcasting and ultimately, the fan experience.

As a technologist at WarnerMedia, you will work at the intersection of art and science. You'll work for brands that inform and entertain the world including [adult swim], Bleacher Report, Boomerang, Cartoon Network, CNN, ELEAGUE, Great Big Story, HLN, iStreamPlanet, TBS, Turner Classic Movies (TCM), TNT, truTV and Turner Sports- which includes the NBA, NCAA March Madness, Major League Baseball and the UEFA Champions League. You'll be part of a company that enables community and belonging by creating content that connects with fans when, how and where they want it.

The Job
Senior Operations Engineer

The Daily
• Assist management with guiding technical direction for the DOC
• Develop custom tools for the DOC and establish custom integration solutions to partner operations and development teams.
• Establish monitoring for all production systems for quality and performance ensuring that any failures or critical issues are addressed immediately.
• Perform analysis of recurring incidents to initiate a Problem report. Then work with the Problem Management team to assist in further investigation, resolution identification and implementation efforts.
• Ensure that Knowledge (i.e. processes, procedures, troubleshooting guides, etc.) are developed and maintained for the team.
• Collaborate with other groups to set standards and document production configurations.
• Assist with the recommendation of policies and procedures to be used to support the Digital Services environment.
• Daily monitoring of the ticket queue, performing analysis of problems across multiple systems and groups.
• Continuously updates job knowledge by participating in educational opportunities, open source user groups, reading professional publications and white papers. Stays abreast of current and cutting-edge Internet operations best practices, establishes personal professional network
• Support scheduled installations/upgrades and maintenance in accordance with established IT policies and procedures and business requirements.
• Works closely with business owners on change and maintenance windows/requests
• Provides guidance to team members in the day-to-day support of the Digital Products, Services and Infrastructure management.
• Implement or develop automation, monitoring, reporting or systems administration tooling to improve efficiency and effectiveness of DOC support and client service reliability.
• Must be able to work within a shift-based environment

The Essentials
• Four-year college diploma or university degree in computer science or software engineering or equivalent practical work experience.
• 8+ years of experience within a media or internet technology operations environment with production support experience in a Linux/Unix and Windows environment
• Expertise within internet application support experience within open source platform environments.
• Expert level experience and support of container based environments based on Kubernetes, Docker and other container orchestration solutions.
• Configuration experience with commercial, open source and SaaS based monitoring tools {Zenoss, Nagios, Zabbix, Monit/mmonit, Kibana, Catchpoint, Conviva, Circonus, DataDog, BigPanda, Rigor, New Relic, Cloudwatch and etc.}
• Demonstrable DevOps experience with two or more web/systems programming languages (Python (Including Flask and Jinja2), PHP, Ruby, Javascript (Including Node and Express), Perl, HTML/JS/CSS (Including jQuery and Semantic UI), Implementation of 3rd party REST APIs and etc.)
• Technical and problem solving skills in multiple flavors of Linux/Unix such as RedHat, Ubuntu, CentOS, SmartOS, X-86 Solaris and etc.
• Should be knowledgeable in configuration management, automation, orchestration systems (e.g Chef, Puppet, CFEngine, etc.)
• Must possess collaboration skills, have a passion for lean processes, should be innovative, creative, quick thinker, fast learner, and a team player with a strong customer service focus
• Troubleshoots problems quickly and effectively
• Advanced technical competency in server administration, client service, user authentication, configuration management tools, internal & external monitoring tools, networking troubleshooting and concepts and shell scripting

The Perks
• Paid time off every year to volunteer
• Access to well-being tools, resources, and freebies
• 2018 Best Company for Working Mothers
• 2018 Best Company for Dads
• An in-house learning and development team to help shape and grow your career
• Part of the WarnerMedia family of powerhouse brands

Jobcode: Reference SBJ-gk2n60-18-218-129-100-42 in your application.