AR Collections Analyst

Job Description

Purpose of the role

The role is within the Singapore Order to Cash (OTC) team, part of the GBS group, and reports to the Senior Manager. The Singapore OTC AR team is responsible for collecting on 2 ledgers: Turner APAC & HBO APAC. The current responsibility for this role is the collection of outstanding debt for these ledgers, ensuring customers adhere to their agreed payment terms. Other key aspects of the role will be to provide a high level of customer service for both internal and external Warner Media customers, by effective management of customer accounts and invoice disputes and prompt escalation of issues within agreed SLAs for the department.

Job Responsibilities
• Achieve DSO reduction and cash collection targets by the effective collection of outstanding debt for the designated regions/ledgers, within agreed payment terms.
• Work closely with Sales teams to support sales for the business by providing a high level of Customer Service for all customers, with a particular focus on Key Accounts for the business.
• Effective management of both automated and manual collection function, including Dunning letters and outsourcing to external Debt Collection Agents.
• Perform regular ledger reviews with sales and recommend action required for delinquent clients.
• Provide clients with invoices, statements and reconciliation as needed.
• Effective management of account/invoice disputes, both with internal and external customers, to ensure disputes are resolved effectively and efficiently.
• As per collection strategies defined, escalation of debt and recommendations for account blocks where appropriate.
• Identification of bad debt and preparation of documentation as appropriate.
• Chasing customers for Withholding Tax certificates as required and following appropriate regional processes.
• Providing customers with Residence certificates as required.
• Assist cash application team with applying funds to customer accounts as required

Job Requirements
• Minimum of 2 years relevant experience within a global collections environment.
• Intermediate Excel and Word.
• Strong track record of DSO and aged debt reduction.
• Excellent customer service skills.
• Experience working with an automated collections software tool such as Peoplesoft, GetPaid, Ero57 etc.
• ICM qualification.
• High level of numeracy.
• Good negotiation skills.
• High level of accuracy & attention to detail.
• Excellent verbal and written communication skills.
• Effective team player.
• Ability to effectively communicate with all personnel, both finance and non-finance, at all levels of the business.

Jobcode: Reference SBJ-r7ewe9-18-118-1-232-42 in your application.