Vip Club / Usher Staff - Xfinity Center

Job Description

Who are we?

Live Nation Entertainment is the world's leading live entertainment and eCommerce company, comprised of four market leaders: Ticketmaster, Live Nation Concerts, Front Line Management Group and Live Nation Network.

As the largest producer of live music concerts, Live Nation Concerts operates over 45 venues across the United States. For additional information, visit http://www.livenationentertainment.com/.

Who are you?

Employees have a leading role in the service experience our guests have. The extent to which we recognize our employees for service well done, is the extent to which they will care not only for the guests, but for each other.

That's why SAFETY for employees and guests is our first priority. We show CARE around every corner and look to create ENCORE moments of service excellence for everyone. And our commitment to EFFICIENCY, is our way of staying well-organized. So join us! We need these kinds of skills and talents as we Create Once in a Lifetime Experiences for our Fans.

The Role:

The VIP staff will engage with our season clients that purchase VIP Cub Access, season tickets, box seats, or premium seating for our events. VIP staff members will be located throughout all of our VIP areas and will be required to assist with questions, issues, or complaints in these areas.

Job Functions:
* Deliver exemplary customer service to maintain customer loyalty.
* Adapt to customer needs ensuring they are understood and appropriate action is taken to meet and exceed their expectations.
*Assist guests with finding their seats and handling any seating related issues.
* Other tasks as assigned by the VIP Manager and PSS Coordinator
* Refer unresolved customer grievances to designated departments for further investigation
* Follow all state and local health guidelines as directed by the CDC

Qualifications:
* Must be at least 18 years of age
* Previous customer service experience is helpful, but not required
* Customer service friendly attitude, and a desire to create a great environment for our guests
* Position requires constant walking, climbing stairs, standing in one place for long periods of time in various types of weather.

Applicants for employment in the US must possess work authorization which does not require sponsorship by the employer for a visa.

Jobcode: Reference SBJ-gx73bo-3-142-196-27-42 in your application.