Full Time Job

T. Support Technician

Ticketmaster

Houston, TX 08-05-2021
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  • Paid
  • Full Time
  • Senior (5-10 years) Experience
Job Description
Live Nation Entertainment is the world's leading live entertainment and eCommerce company, comprised of four market leaders: Ticketmaster.com, Live Nation Concerts, Front Line Management Group and Live Nation Network. Ticketmaster.com is the global event ticketing leader and one of the world's top five eCommerce sites, with over 26 million monthly unique visitors. Live Nation Concerts produces over 20,000 shows annually for more than 2,000 artists globally. Front Line is the world's top artist management company, representing over 250 artists. These businesses power Live Nation Network, the leading provider of entertainment marketing solutions, enabling over 800 advertisers to tap into the 200 million consumers Live Nation delivers annually through its live event and digital platforms. For additional information, visit www.livenation.com/investors.

WHAT THIS ROLE WILL DO:
• Manage ticketing queue and allocating tickets appropriately to team
• Provide immediate, high urgency support to all end users at our Hollywood office - (MAC/Windows), which will require mobility to handle walk-ups and emergencies in the building
• Installs, configures and upgrades operating systems and software, using standard business and administrative packages; may modify specific applications for use in operational departments.
• Installs, assembles and configures computers, monitors, network infrastructure and peripherals such as printers, scanners and related hardware; pulls cables and rewires or directs the rewiring of cables as required for new installations and office reconfiguration
• Troubleshoots problems with computer systems and local file servers, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems makes repairs and corrections where required
• Acts as an advanced technical resource in assisting users to resolve problems with equipment and data; staffs a centralized help desk to facilitate exchange of information and advice; implements solutions or notifies outsourced providers as required
• Makes hardware and software acquisition recommendations including helping users assess needs and providing justification for equipment and services
• Assists in instructing staff in the use of standard business and administrative software, including word processing, spreadsheets and database management; provides instruction or written documentation where required
• Assists with the planning, design, research and acquisition of new or upgraded hardware and software systems; maintains current knowledge of hardware, software and network technology and recommends modifications as necessary
• Ensure prompt resolution of equipment issues through efficient troubleshooting, thorough product knowledge, and proper escalation and communication
• Carry out equipment installations at multiple office locations, following established procedures to deliver consistent reliable end-user work environments
• Assist with network setup and configuration including routers, switches, analog modems, and wireless access control devices
• Works closely with network engineers, venue management and venue operations staff to assess needs and deliver the required support
• Responsible for compliance to all IT policies and procedures regarding documentation, labeling, asset tracking and quality assurance
• Performs Active Directory & Exchange Messaging tasks using Active Directory and Exchange Management Consoles
• Manages Microsoft NTFS folder/file security permissions on file servers
• Manages and completes IT projects individually or on teams as directed by management
• Executive level support
• Designing and coordinating AV solutions for LNE and working with vendors to provide these solutions
• Advising on best in class AV solutions to help LNE's employees better collaborate

WHAT THIS PERSON WILL BRING:
• B.S. in computer science or related field and/or experience in lieu of degree, or at least 5 years of comparable work experience
• Extensive knowledge of Windows is required; MAC OS and iOS operating systems experience is highly preferred
• 5 years+ of demonstrated progressive technical experience in a similar role within an MIS team or department
• Excellent interpersonal relations skills showing extensive experience supporting executive level customers
• Experience with Parallels, Windows, MS Office applications is required; Outlook for Mac, 0365
• Experience performing Microsoft Active Directory, Windows Server, AD Domains and Exchange System Management tasks
• Must be able to travel by car to other local offices if required
• Must have a valid driver's license and a good driving record
• Experience with various mobile technologies in a corporate environment including IOS and Android
• Strong knowledge in the area of PC hardware and components such as monitors, keyboards. printers and disk drives
• Comp TIA A+ and Network + preferred
• Ability to work independently, make good use of time and prioritize multiple tasks
• Working knowledge and experience with Casper/JAMF, MAC scripting a plus
• Knowledge of VOIP telephony, ZOOM Phone
• Must possess mobility to work in a standard office setting and to use standard office equipment, including a computer, stamina to maintain attention to detail despite interruptions, strength to lift and carry objects weighing up to 40 pounds; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone

If the above description sounds like you and fits your background, apply online at www.livenationentertainment.com/careers to join the Live Nation Entertainment team today!

Applicants for employment in the US must possess work authorization which does not require sponsorship by the employer for a visa.

BENEFITS & PERKS - Our motto is 'Taking Care of Our Own' through 6 pillars of benefits:
• HEALTH: Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
• YOURSELF: Paid time off policy including holidays, sick time and day off for your birthday, free concert tickets
• WEALTH: 401(k) program with company match, Stock Program Reimbursement
• FAMILY: New parent programs & support including caregiver leave and baby bonus, infertility support
• CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings
• OTHERS: Volunteer time off, crowdfunding network

EQUAL EMPLOYMENT OPPORTUNITY

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case by case basis.

Jobcode: Reference SBJ-d2nj55-3-80-3-192-42 in your application.

Company Profile
Ticketmaster

Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.